Retail Sales & Service Advisor

Asurion•Amherst, NY

6d•Onsite

About The Position

The Retail Sales & Service Advisor is a customer-facing, front-of-house role at uBreakiFix. The role focuses on sales and customer service; it does not involve repairs. The company provides training on products, services, and related technology, and offers opportunities to grow through sales or repair career paths. The position is based in Amherst, NY, and pays $17.85 per hour plus performance-based sales incentives. Earnings are influenced by sales and customer satisfaction scores.

Requirements

At least 1 year of customer service or retail sales experience.
Strong communication and interpersonal skills, with the ability to connect with people quickly.
A sales-driven mindset and focus to perform in a fast-paced environment.
Ability to recommend solutions and handle objections without being pushy.
Basic technical curiosity and willingness to learn the product offerings.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Experience in wireless, electronics, hospitality, or service-based retail.

Responsibilities

Welcome customers and help create a positive in-store experience.
Manage device check-in and check-out accurately and efficiently.
Sell Connected Home products, protection plans, accessories, and refurbished devices; meet attach-rate performance expectations.
Answer incoming calls and help customers with service inquiries, pricing, and product information.
Educate customers about products, services, and available solutions.
Take ownership of customer escalations and resolve them confidently and professionally.
Merchandise the accessory wall and maintain retail display standards.
Generate leads, follow up on open opportunities, and actively drive Google reviews.