Retail Sales & Service Advisor

Asurion • Mobile, AL

5d

About The Position

The Retail Sales & Service Advisor is uBreakiFix’s front-of-house sales and customer service role. The position focuses on selling products and services, creating positive customer interactions, and earning performance-based incentives. It does not involve repairs; training is provided on products, services, and related technology. The role offers career development opportunities through sales or repair career paths, with potential progression to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond.

Compensation starts at $16.25 per hour, plus performance-based sales incentives tied to sales results and customer satisfaction scores. The posting also mentions unlimited monthly sales-performance bonuses, employee discounts, ongoing training, health insurance, retirement plans, and tuition reimbursement.

Requirements

• At least 1 year of customer service or retail sales experience.
• Strong communication and interpersonal skills, including the ability to connect quickly with people.
• A sales-driven mindset and ability to perform in a fast-paced environment.
• Ability to recommend solutions and handle objections without being pushy.
• Basic technical curiosity and willingness to learn product offerings.
• Flexible availability, including evenings, weekends, and holidays.
• Must pass a criminal background check and drug test.

Nice To Haves

• Experience in wireless, electronics, hospitality, or service-based retail.

Responsibilities

• Welcome customers and create a positive in-store experience.
• Manage device check-in and check-out accurately and efficiently.
• Sell Connected Home products, protection plans, accessories, and refurbished devices; meet attach-rate performance expectations.
• Answer incoming calls and assist with service inquiries, pricing, and product information.
• Educate customers about products, services, and available solutions.
• Take ownership of customer escalations and resolve them professionally.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads, follow up on open opportunities, and encourage Google reviews.

Benefits

• Unlimited monthly bonuses tied to sales performance.
• Employee discounts.
• Ongoing training.
• Health insurance.
• Retirement plans.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed