Retail Sales & Service Advisor

Asurion•Lubbock, TX

5d•Onsite

About The Position

The Retail Sales & Service Advisor is a customer-facing, front-of-house role at uBreakiFix. The position focuses on selling products and services, supporting customers, and managing device check-in and check-out; it does not involve performing repairs. No technical background or repair experience is required, and training is provided on products, services, and related technology. The role offers a base pay of $16.25 per hour plus performance-based sales incentives. Career paths may include sales or repair, with potential advancement to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond.

Requirements

At least 1 year of customer service or retail sales experience.
Strong communication and interpersonal skills, with the ability to connect quickly with people.
A sales-driven mindset and ability to perform in a fast-paced environment.
Ability to recommend solutions and handle objections without being pushy.
Basic technical curiosity and willingness to learn product offerings.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Experience in wireless, electronics, hospitality, or service-based retail.

Responsibilities

Welcome customers and create a positive store experience.
Accurately and efficiently manage device check-in and check-out.
Drive sales of Connected Home products, protection plans, accessories, and refurbished devices; attach rate is a core performance metric.
Answer incoming calls and help customers with service inquiries, pricing, and product information.
Educate customers about products, services, and available solutions.
Take ownership of customer escalations and resolve them professionally.
Merchandise the accessory wall and maintain retail display standards.
Generate leads, follow up on open opportunities, and actively drive Google reviews.