Retail Sales & Service Advisor

Asurion•Amherst, NY

5d•Onsite

About The Position

The Retail Sales & Service Advisor is a customer-facing, front-of-house sales role at uBreakiFix. The position focuses on selling Connected Home products, protection plans, accessories, and refurbished devices; it does not involve performing repairs. The company provides training on its products, services, and related technology, and no technical or repair background is required. Compensation starts at $17.85 per hour, with performance-based sales incentives tied to sales and customer satisfaction scores. The role offers a career path through sales or repair, with potential progression to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond. The position is based in Amherst, New York.

Requirements

At least 1 year of customer service or retail sales experience.
Strong communication and interpersonal skills, with the ability to connect with people quickly.
A sales-driven mindset and ability to perform in a fast-paced environment.
Ability to recommend solutions and handle objections without being pushy.
Basic technical curiosity and willingness to learn product offerings.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Experience in wireless, electronics, hospitality, or service-based retail.

Responsibilities

Welcome customers and create a positive store experience.
Manage device check-in and check-out accurately and efficiently.
Drive sales of Connected Home products, protection plans, accessories, and refurbished devices; meet attach-rate expectations.
Answer incoming calls and assist customers with service inquiries, pricing, and product information.
Educate customers about products, services, and available solutions.
Take ownership of customer escalations and resolve them professionally.
Merchandise the accessory wall and maintain retail display standards.
Generate leads, follow up on open opportunities, and actively drive Google reviews.