Retail Sales & Service Advisor
About The Position
The Retail Sales & Service Advisor is a customer-facing, front-of-house role at uBreakiFix. The role focuses on sales and customer service; it does not involve repairs. The advisor greets customers, supports device check-in and check-out, explains products and services, and sells Connected Home products, protection plans, accessories, and refurbished devices. Sales performance and customer satisfaction scores contribute to earnings. No technical or repair background is required, and training is provided on products, services, and related technology. The position is based in Lubbock, Texas, and pays a base rate of $16.25 per hour, with performance-based sales incentives. The company describes career paths in sales or repair and promotes from within, with potential progression to Repair Technician, Advanced Repair Tech, Assistant Store Manager, Store Manager, and beyond.
Requirements
- At least 1 year of customer service or retail sales experience.
- Strong communication and interpersonal skills, including the ability to connect with people quickly.
- A sales-driven mindset and the ability to perform in a fast-paced environment.
- Ability to recommend solutions and handle objections without being pushy.
- Basic technical curiosity and willingness to learn the company's product offerings.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Experience in wireless, electronics, hospitality, or service-based retail.
Responsibilities
- Welcome customers and help create a positive store experience.
- Manage device check-in and check-out accurately and efficiently.
- Sell Connected Home products, protection plans, accessories, and refurbished devices; attach rate is a core performance metric.
- Answer incoming calls and assist with service inquiries, pricing, and product information.
- Educate customers about products, services, and available solutions.
- Take ownership of customer escalations and resolve them confidently and professionally.
- Merchandise the accessory wall and maintain retail display standards.
- Generate leads, follow up on open opportunities, and actively drive Google reviews.
Benefits
- Unlimited monthly bonuses tied to sales performance.
- Employee discounts.
- Ongoing training.
- Health insurance.
- Retirement plans.
- Tuition reimbursement.
- Performance-based sales incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
