Retail Sales & Service Advisor

Asurion • Fairfield, CA

3d • Onsite

About The Position

The Retail Sales & Service Advisor is uBreakiFix’s customer-facing front-of-house role. The position focuses on sales and customer service; it does not involve performing repairs. The advisor welcomes customers, helps them understand products and services, and drives sales of Connected Home products, protection plans, accessories, and refurbished devices. Sales performance and customer satisfaction scores influence incentive earnings.

The company provides training on its products, services, and technology; no repair experience or technical background is required. Career paths may include sales or repair, with advancement opportunities such as Repair Technician, Advanced Repair Tech, Assistant Store Manager, and Store Manager. The role is based in Fairfield, Ohio, and requires flexible availability, including evenings, weekends, and holidays.

Requirements

• At least 1 year of customer service or retail sales experience.
• Strong communication and interpersonal skills, with the ability to connect with people quickly.
• A sales-driven mindset and ability to perform in a fast-paced environment.
• Ability to recommend solutions and handle objections without being pushy.
• Basic technical curiosity and willingness to learn the product offerings.
• Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

• Experience in wireless, electronics, hospitality, or service-based retail.

Responsibilities

• Welcome customers and create a positive in-store experience.
• Accurately and efficiently manage device check-in and check-out.
• Drive sales of Connected Home products, protection plans, accessories, and refurbished devices; attach rate is a core performance metric.
• Answer incoming calls and assist customers with service inquiries, pricing, and product information.
• Educate customers about products, services, and available solutions.
• Take ownership of customer escalations and resolve them confidently and professionally.
• Merchandise the accessory wall and maintain retail display standards.
• Generate leads, follow up on open opportunities, and actively drive Google reviews.

Benefits

• Unlimited monthly bonuses tied to sales performance.
• Employee discounts.
• Ongoing training.
• Health insurance.
• Retirement plans.
• Tuition reimbursement.
• Performance-based sales incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed