Retail Sales & Service Advisor (Part-time)
About The Position
The Retail Sales & Service Advisor is a front-of-house role at uBreakiFix focused on selling and customer service. The position does not involve repairs. Advisors welcome customers, help them understand products and services, and drive sales of Connected Home products, protection plans, accessories, and refurbished devices. Compensation is $17.00 per hour plus performance-based sales incentives tied to sales and customer satisfaction scores. uBreakiFix provides training on products, services, and the technology behind them; no technical or repair background is required. The role offers ongoing training and a potential career path through sales or repair, including advancement to Repair Technician, Advanced Repair Tech, Assistant Store Manager, and Store Manager.
Requirements
- At least 1 year of customer service or retail sales experience.
- Strong communication and interpersonal skills, with the ability to connect with people quickly.
- A sales-driven mindset and focus to perform in a fast-paced environment.
- Ability to recommend solutions and handle objections without being pushy.
- Basic technical curiosity and willingness to learn the product offerings.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Experience in wireless, electronics, hospitality, or service-based retail.
Responsibilities
- Welcome customers and create a positive store experience.
- Accurately and efficiently manage device check-in and check-out.
- Drive sales of Connected Home products, protection plans, accessories, and refurbished devices; attach rate is a core performance metric.
- Answer incoming calls and assist with service inquiries, pricing, and product information.
- Educate customers about products, services, and available solutions.
- Take ownership of customer escalations and resolve them confidently and professionally.
- Merchandise the accessory wall and maintain retail display standards.
- Generate leads, follow up on open opportunities, and actively drive Google reviews.
Benefits
- Unlimited monthly bonuses tied to sales performance.
- Employee discounts.
- Ongoing training.
- Health insurance.
- Retirement plans.
- Tuition reimbursement.
- Performance-based sales incentives.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
