(USA) Tire and Battery Service Advisor
About The Position
The Tire and Battery Service Advisor provides member service and sales support in the Tire and Battery Center (TBC). The role monitors tire and battery orders, assists members with installation appointments, communicates lead-time changes and cancellations, offers alternatives, and helps with tire maintenance and repair services. The advisor recommends suitable tire and battery products, explains warranties, assists with purchases and service decisions, and resolves member concerns. The position maintains safe, organized, stocked, and properly merchandised sales-floor and service areas. It handles merchandise presentation, claims, returns, shrink, damaged goods, and supplies in accordance with company standards. The advisor also triages service-bay workflow and appointments, operates TBC equipment safely, completes vehicle service requests and tests, maintains documentation, and processes purchases, payments, returns, refunds, and exchanges. The advisor uses Sam’s Garage, product references, Point-of-Sale systems, digital tools, and handheld devices to support recommendations, operations, and member engagement. The role promotes TBC services, collaborates with club associates, models high-quality service, and helps train and develop team members. It requires compliance with company policies, safety procedures, applicable laws, and standards of ethics and integrity, as well as teamwork, adaptability, and a commitment to serving members.
Requirements
- Valid state-issued driver’s license.
- At least 18 years of age.
Nice To Haves
- Auto service industry experience.
- Retail experience.
Responsibilities
- Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe conditions.
- Keep the TBC sales floor organized, stocked, zoned, and merchandised; handle claims, returns, shrink, and damaged merchandise according to company policies.
- Stock, set up, clean, and organize merchandise displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
- Monitor tire and battery orders and assist members with installation appointments; communicate lead-time changes and cancellations and suggest alternatives for installation or tire fitments.
- Assist members with tire maintenance and repair services.
- Greet members, identify their needs, recommend products and services, explain warranties, support purchase and service decisions, and resolve concerns.
- Use Sam’s Garage, product knowledge, and reference materials to recommend safe and suitable tire and battery products and help members receive appropriate service and value.
- Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness.
- Triage and prioritize service-bay workflow and appointments based on waiting members, requested services, and time requirements; make recommendations to the TBC Team Lead or Technicians as needed.
- Apply knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operation, TPMS, product specifications, seasonality, Point-of-Sale systems, and selling techniques.
- Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, stay informed about products and training, and encourage team adoption of tools.
- Model high-quality member service, develop and influence team members, identify roadblocks, and assist with training.
- Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain documents.
- Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges using appropriate procedures.
- Follow company policies, procedures, ethics standards, and applicable laws; use the Open Door Policy and support related action plans.
- Complete assignments and priorities by collaborating with others, managing deadlines and expectations, communicating progress, addressing improvement opportunities, and adapting to change and feedback.
- Promote inclusion, teamwork, trustworthy relationships, integrity, accountability, customer-first service, continuous improvement, and learning.
- Follow TBC safety and security requirements; provide correct information and timely services; report complaints, hazards, and problems; and use equipment, supplies, and documentation correctly.
- Follow Point-of-Sale procedures to prevent shrink, comply with applicable laws, assist members with payments and returns, complete sales promptly, and report complaints or problems.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
