Automotive Service Advisor

Coughlin Automotive•Heath, OH

7d•$60,000 - $100,000

About The Position

Coughlin Ford of Heath is seeking an experienced, full-time Service Writer/Advisor. The position works with customers and technicians to identify maintenance needs, recommend services and repairs, estimate repair costs, explain estimates, and schedule appointments. The advisor is expected to meet dealership standards for repair and order production and customer satisfaction, maintain a clean and safe work area, participate in required training, and follow company policies and safeguards. Coughlin Automotive describes itself as a growing Central Ohio dealership group with 17 locations and 13 vehicle brands. The company emphasizes employee development, customer service, and opportunities for career growth.

Requirements

Previous experience in automotive or customer service industries.
Strong record of positive customer satisfaction results.
Organized and friendly personality.
Working knowledge of the mechanical operations of vehicles.
Professional personal appearance.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record.

Responsibilities

Work with customers and technicians to identify required maintenance and advise customers about necessary and recommended services.
Offer additional services and repairs to customers.
Estimate the cost of mechanical, electrical, or other repairs.
Enter itemized estimates on service orders and explain them to customers.
Schedule appointments with customers.
Meet dealership standards for repair and order production.
Maintain CSI at or above company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Follow safeguards rules and regulations and comply with company policies and procedures.
Perform other duties as assigned.