Service Advisor - Truck Care

Love's Travel Stops & Country Stores•Springville, UT

About The Position

Service Advisors drive sales success in Love’s Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management who combine technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The Service Advisor is the primary contact between customers and the sales department.

Requirements

A valid driver's license with a clean safety record.
Pass a drug screening and medical exam as required by regulations.
Excellent communication and interpersonal skills with a focus on customer satisfaction.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Ability to perform regular talking and hearing and active physical tasks including standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and frequently lifting or moving items over 75 pounds.

Nice To Haves

Six months of customer service or sales experience is preferred.
Positive rapport-building skills and expert salesmanship.

Responsibilities

Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, present sales promotions, and obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
Handle customer complaints and resolve concerns.
Manage operations and employee-vehicle deployment to support customer satisfaction.