Service Advisor - Truck Care

Love's Travel Stops & Country Stores • Brunswick, GA

4h

About The Position

At Love’s, Service Advisors drive sales success in Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager.

Requirements

• Excellent communication and interpersonal skills, with a focus on customer satisfaction.
• Strong customer service, rapport-building, and salesmanship skills.
• Strong organizational and multitasking abilities, with attention to detail.
• Effective teamwork skills.
• Ability to navigate computer programs, systems, and technology tools as part of daily operations.
• Ability to talk, hear, move around, lift up to 50 pounds, see clearly to perform job duties, and work in various temperatures.
• Ability to successfully complete a pre-employment drug screen and background check; additional screening may include a motor vehicle check and/or DOT Physical.

Nice To Haves

• Six months of customer service or sales experience preferred.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates and sales promotions, and obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.
• Collaborate with managers in talent acquisition efforts.
• Manage operations and employee-vehicle deployment while promoting customer satisfaction.

Benefits

• Company-funded tuition assistance
• Paid time off
• Flexible scheduling
• 401(k) with 100% match up to 5%
• Medical, dental, and vision insurance after 30 days
• Competitive pay
• Career development
• Quarterly bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed