Service Advisor - Truck Care

Love's Travel Stops & Country Stores•Tucumcari, NM

About The Position

Service Advisors drive sales success in Love’s Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The Service Advisor serves as the primary contact between customers and the sales department, addressing vehicle service needs and supporting customers throughout the repair process.

Requirements

A valid driver's license and a clean safety record.
Pass a drug screening and medical exam as required by regulations.
Excellent communication and interpersonal skills, with a focus on customer satisfaction.
Strong customer-service skills, ability to build positive rapport, and salesmanship.
Strong organizational and multitasking abilities with attention to detail.
Effective teamwork skills.
Ability to meet the physical demands of the role, including standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and frequently lifting or moving items weighing over 75 pounds.

Nice To Haves

Six months of experience in customer service or sales is preferred.

Responsibilities

Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, explain sales promotions, obtain necessary approvals, and collect payments.
Keep customers updated on vehicle status and explain completed work.
Handle customer complaints and resolve concerns.
Manage operations and employee-vehicle deployment to help ensure customer satisfaction.