Service Advisor - Truck Care

Love's Travel Stops & Country Stores • Van, TX

5d

About The Position

Service Advisors drive sales success in Love’s Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress toward becoming a Truck Care General Manager. The Service Advisor is the primary contact between customers and the sales department, helping customers understand vehicle service needs and completed work.

Requirements

• Valid driver's license with a clean safety record.
• Pass a drug screening and medical exam as required by regulations.
• Excellent communication and interpersonal skills with a focus on customer satisfaction.
• Strong organizational and multitasking abilities, with attention to detail.
• Effective teamwork skills.
• Regular talking and hearing, and ability to stand, walk, bend, kneel, stoop, crouch, crawl, and climb.
• Ability to frequently lift or move items weighing over 75 pounds.

Nice To Haves

• Six months of customer service or sales experience preferred.
• Exceptional customer service, positive rapport-building, and expert salesmanship.

Responsibilities

• Maintain a safe and clean facility.
• Greet customers, address vehicle service needs, and document issues.
• Provide detailed repair cost estimates and sales promotions, and obtain necessary approvals and payments.
• Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
• Handle customer complaints and resolve concerns.
• Manage operations and employee-vehicle deployment to support customer satisfaction.

Benefits

• Company-funded tuition assistance program
• Paid time off
• Flexible scheduling
• 401(k) with 100% match up to 5%
• Medical, dental, and vision insurance after 30 days
• Competitive pay
• Career development
• Quarterly bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed