Service Advisor

Lithia & Driveway•Troy, NY

7d•$70,000 - $120,000•Onsite

About The Position

Subaru of Troy is hiring a Service Advisor to initiate automotive services and repairs and help provide a positive customer experience. The role checks vehicle performance problems and service requests; verifies warranty and service contract coverage; develops estimates; prepares repair orders; and maintains customer records. The Service Advisor serves as the liaison between customers and technicians, ensuring each understands the customer’s needs and the recommended or required work. This is an on-site position in Latham, New York, reporting to the Service Manager. Open availability, including Saturdays, is required.

Requirements

High school graduate or equivalent.
Must be 18 years or older.
Valid driver's license in the state of residence and an acceptable driving record.
A team player focused on providing customer service.
Basic mechanical understanding of an automobile.
Must have open availability, including Saturdays.

Nice To Haves

Three or more years of Service Advisor experience preferred.
Three or more years of experience as an automotive technician is a plus.

Responsibilities

Check vehicle performance problems and customer service requests.
Verify warranty and service contract coverage.
Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
Communicate customer needs to technicians and explain needed and recommended service or repairs to customers.
Communicate additional repair and service needs based on vehicle inspections.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed about service specials, completion times, and service expenses.
Maintain customer records.