Automotive Service Advisor

Hertz • Denver, CO

7d • Remote

About The Position

The Automotive Service Advisor works remotely and must be located near a major airport. The schedule varies: Monday through Friday between 4:00 a.m. and 7:00 p.m., and Saturday and Sunday between 4:00 a.m. and 5:00 p.m. The role is desk-based and requires schedule flexibility to support business needs, including weekend work based on seniority shift bids. Pay starts at $22 per hour and is commensurate with experience. The posting is open until the position is filled.

The role reviews vehicle repair requests and repair work, ensures vendors perform repairs at agreed prices, and helps make efficient use of manufacturer warranty programs. It includes validating parts prices and labor times, handling vendor disputes and vehicle-related calls, and ensuring repairs comply with company policies and address safety concerns. The advisor works to reduce vendor cycle times and vehicle out-of-service days, handles calls, emails, and chats, and adheres to job-function metrics.

Hertz offers remote work, rental discounts, paid time off, medical, dental, and vision plan options, retirement programs including 401(k) employer matching, paid parental leave and adoption assistance, an Employee Assistance Program, educational reimbursement and discounts, voluntary insurance programs, and other perks and discounts.

Requirements

• High school diploma or GED.
• Three years of previous vehicle maintenance experience.
• At least four ASE certifications related to the job scope.
• Ability to work remotely and be located near a major airport.
• Automotive vehicle repair background.
• Ability to multitask.
• Negotiation skills.
• Computer literacy.
• Customer service skills.
• Experience with labor guides.

Nice To Haves

• Fleet experience preferred.

Responsibilities

• Ensure vendors perform requested repairs at agreed-upon pricing.
• Review a wide range of vehicle repair requests and vehicle repairs.
• Ensure repairs are vended to make efficient use of vehicle manufacturer warranty programs, including free PMs and OEM-covered warranty work.
• Handle repair disputes with national account vendors.
• Validate parts pricing and labor times.
• Ensure vehicle repairs adhere to company policies and address safety concerns.
• Drive down vendor cycle time to minimize vehicle out-of-service days.
• Handle phone calls related to vehicles experiencing extensive downtime.
• Adhere to goal-setting metrics for all job functions.
• Handle phone calls, emails, and chats.
• Work a flexible schedule to support business needs, which may include weekends based on seniority shift bid.

Benefits

• Up to 40% off the base rate of standard Hertz rentals, including rentals for friends and family.
• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.
• Remote work.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED