Service Advisor - Brickell Buick GMC!

Murgado Automotive Group • Miami, FL

2d • Onsite

About The Position

Brickell Buick GMC, part of the Murgado Automotive Group, is seeking an experienced Automotive Service Advisor to join its high-volume dealership service team in Miami’s Brickell area. The Service Advisor is the primary point of contact for customers throughout the service experience, explaining recommendations, helping secure approved work, and contributing to department performance.

The position offers performance-based earning potential and bonus opportunities, a comprehensive benefits package, manufacturer and professional development training, and opportunities for advancement within the Murgado Automotive Group. The team uses modern tools, digital vehicle inspections, and service systems, and works collaboratively across advisors, technicians, and managers.

Requirements

• Proven experience as an Automotive Service Advisor or Service Writer; dealership experience is preferred.
• Strong communication and relationship-building skills, including the ability to explain technical issues simply and build trust.
• Comfort presenting and closing on recommended services and repairs.
• Ability to thrive in a fast-paced environment and manage multiple repair orders.
• Solid computer and DMS/service software skills.
• Valid driver’s license.
• Professional appearance.

Nice To Haves

• Bilingual English/Spanish skills are a strong plus.
• Dealership experience is preferred.

Responsibilities

• Greet customers and create a welcoming first impression.
• Listen carefully to customers, accurately document their concerns, and coordinate with technicians.
• Present findings and service recommendations in clear, customer-friendly language.
• Generate estimates and secure customer authorizations.
• Keep customers updated throughout the service process.
• Manage appointments and follow up on declined work.
• Deliver vehicles with a polished hand-off.
• Maintain accurate records and contribute to strong CSI scores.

Benefits

• Competitive compensation with strong performance-based earning potential and bonus opportunities.
• Comprehensive benefits package including medical, dental, vision, and retirement plans.
• Ongoing manufacturer and professional development training.
• Growth opportunities within the Murgado Automotive Group, including multiple South Florida stores.
• Modern tools, digital vehicle inspections, and systems to support efficient work.
• Supportive team environment with collaboration among advisors, technicians, and managers.
• Convenient Brickell location with access to a steady flow of customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed