Service Advisor

Trek•Wilmington, DE

About The Position

As a Trek Service Technician/Advisor, you care for bikes so their owners love riding them. You troubleshoot repairs and service a variety of bikes, install accessories customers select for new bikes, and work with new models before they reach the sales floor. You build relationships with customers who trust you to keep their gear running smoothly. The role closely supports the Service Manager; when the Service Manager is unavailable, you serve as the department’s customer-facing representative. Trek is looking for a teammate with strong customer service skills and a willingness to learn. The role involves speaking with customers to evaluate issues and recommend repairs, and values hospitality skills over prior shop experience. Strong communication, leadership, and problem-solving skills are important.

Requirements

Strong customer service and hospitality skills, including a warm, approachable manner and good listening skills.
Strong communication skills.
Leadership and problem-solving skills.
Self-motivation and a positive, team-focused mentality.
Attention to detail and an interest in tinkering and figuring things out.
Willingness and eagerness to learn bicycle servicing, proper service methods, and new technologies.

Responsibilities

Troubleshoot repairs and service a variety of bicycles.
Install accessories selected by customers for their new bikes.
Build relationships with customers and help keep their equipment running smoothly.
Support the Service Manager and represent the service department to customers when the Service Manager is unavailable.
Evaluate customer-reported issues and recommend repairs.
Pitch in on tasks as needed.