Retail Outlet Sales and Operations Manager
Bob's Discount Furniture • Richmond, VA15d • $55,000 - $60,000 • Onsite
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Retail Outlet Sales and Operations Manager-New Store
Bob's Discount Furniture•Richmond, VA
•$55,000 - $60,000•Onsite
About The Position
As a Retail Outlet Sales and Operations Manager at Bob’s Discount Furniture, you’ll lead and inspire a team dedicated to optimizing sales, operations, and customer experience within outlet locations. You’ll ensure merchandise is received, staged, and sold efficiently while maintaining a safe, organized, and customer-friendly showroom and warehouse. This hands-on leadership role combines sales strategy with back-end operational excellence across multiple departments. This is a full-time, in-store leadership position requiring flexible availability, including evenings, weekends, and holidays. The role reports to the Retail Store Manager and has direct reports that may vary by location: Retail Product Support Leads, Retail Outlet Experience Leads, Retail Product Associates, and Retail Outlet Experience Specialists.
Requirements
- Demonstrated leadership and decision-making abilities.
- Strong communication and organization skills.
- Experience in inventory, receiving, and merchandising.
- Must be at least 18 years old.
- Ability to stand, walk, bend, and lift throughout the workday.
- Capable of lifting or moving items up to 50 lbs. without assistance.
- Frequent use of warehouse tools, ladders, and equipment.
Nice To Haves
- 2–5 years of retail and/or warehouse leadership experience.
- Experience in sales-driven environments.
- Proven success in team development and accountability.
- Bachelor's degree or equivalent work experience.
- Familiarity with receiving, returns, and outbound logistics processes.
Responsibilities
- Lead and inspire a team to optimize outlet sales, operations, and customer experience.
- Ensure merchandise is received, staged, and sold efficiently.
- Maintain a safe, organized, and customer-friendly showroom and warehouse.
- Manage, coach, and schedule team members.
- Oversee inventory control and cycle counting.
- Coordinate logistics and merchandise flow.
- Maintain safety compliance and warehouse standards.
- Oversee showroom merchandising and outlet presentation.
- Support customer experience and satisfaction.
- Provide performance feedback and develop employees.
- Apply critical thinking and improve processes.
Benefits
- National medical, dental, and vision insurance.
- Paid time off, including vacation, sick days, holidays, and your birthday.
- 401(k) Profit Sharing Plan with a company match.
- Employer-paid life insurance with voluntary options.
- Pet insurance and Employee Assistance Program.
- Bob’s Helping Hand and Bail Out financial support programs.
- Tuition reimbursement and employee scholarship programs.
- On-the-job training and career path development.
- Base salary of $55,000–$60,000 plus incentive bonuses; expected total compensation is $65,000–$75,000, with bonuses guaranteed during training.
- Employee discount from Day 1 and additional partner discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Job Search Resources
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