Sales Manager Jobs

About The Position

Requirements

• 5–8 years of experience in customer service, customer success management, account management, or sales.
• Strong communication and project management skills.
• Proven ability to manage multiple priorities in a fast-paced, regulated environment.
• Proficiency with ERP and CRM systems.

Nice To Haves

• Medical device or OEM experience.
• Bachelor’s degree in business administration, marketing, advertising, or a related field.

Responsibilities

• Serve as the day-to-day contact for assigned North American OEM accounts, ensuring a seamless customer experience.
• Manage the full quote-to-cash cycle, including quoting, order tracking, delivery schedules, and issue resolution.
• Develop account plans and identify growth opportunities for assigned accounts; partner with sales leadership on pricing and commercial priorities.
• Maintain account data, forecasts, and metrics to support strategic decision-making.
• Coordinate with operations, supply chain, and engineering on custom or high-volume projects.
• Participate in quarterly business reviews and customer calls to support account growth, strategy, and satisfaction.
• Identify service risks or gaps and recommend process improvements.
• Maintain awareness of the General TSI Quality Management System (QMS), Good Documentation Practices (GDP), Good Manufacturing Practices (GMP), and Complaint Handling through annual TSI Training.