Store Sales Manager

Tractor Supply Company•Mauldin, SC

About The Position

The Store Sales Manager leads customer experience, selling, service, front-of-store presentation, Team Leader execution, and sales capability in stores with more than $8 million in sales. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution throughout the day, and key sales-floor presentation standards. The manager supports the Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned. The position requires a service-oriented, flexible, and adaptable leader who maintains regular attendance, works schedules based on business needs, delivers financial results, coaches and develops Team Members, and promotes a safe and productive environment. It involves working indoors and outdoors, operating store equipment, assisting customers with purchases, and completing related documentation accurately and promptly.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age and possess a valid driver's license.
High school diploma or equivalent is required.
Ability to read, write, and count accurately.
Ability to perform the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced environment.
Ability to move merchandise weighing up to 50 pounds and push or pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to process information and merchandise through the point-of-sale system and complete documentation.
Ability to communicate effectively with Team Members and customers using written and verbal communication skills.
Ability to successfully complete required training, including training and certification to dispense propane and certifications for other business needs.
Ability to work outdoors in adverse weather conditions.
Ability to travel as required in support of district needs and to drive or operate a vehicle for business needs.

Nice To Haves

Prior sales and supervisory experience.
Knowledge of farming, ranching, pets or equine, or welding.
Customer service and selling skills.
Bachelor's degree from an accredited college or university in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Deliver financial results and support the Store Manager in driving sales and profit, planning, Team Member development, and daily execution.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead Legendary Customer Experience and reinforce Leading with Legendary behaviors throughout the Sales Team.
Lead Team Leaders and ensure ownership and execution of their assigned areas.
Own customer loyalty, selling skills, monthly Sales Team Member training, and selling metrics, including HIGH 5.
Build and sustain a culture of product knowledge with the Sales Team.
Maintain mobile merchandisers at the front of the store, Center Court presentation, Garden Center, Live Goods Center, Tent standards, vestibule presentation and cleanliness, and front sidewalk presentation and signage.
Ensure BOPIS picks are completed throughout the day through the Sales Team.
Oversee front-end execution, including Cashier daily responsibilities and customer service expectations.
Maintain 2-tier and 3-tier baskets according to presentation standards.
Own the Worksheet Feed/Food Order process.
Operate a cash register or computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and promptly.
Obtain licenses or certifications as needed by the business and perform other duties as assigned.
Promote a safe and productive work environment and train Team Members on the appropriate application of policies and procedures.
Travel as required to support district needs and drive or operate a vehicle for business needs.