Store Sales Manager- Sales

Mattress Firm•Mooresville, NC

11d•$70,000 - $82,000•Onsite

About The Position

The Store Sales Manager leads Mattress Firm’s vision, company initiatives, and sales performance across multiple store units. The role holds associates accountable for in-store merchandising, leads selling programs and KPI performance, and supports the omni-channel customer experience. The manager ensures customers remain at the center of store operations and creates an engaging environment for team members. The manager coaches and develops associates, supports onboarding and team building, oversees workforce management and staffing, and ensures compliance with company policies and state regulations. The role also manages store-level business operations, including sales goals, merchandising, marketing, inventory, cash handling, invoicing, and opening and closing procedures. The position requires standing or sitting for 8 or more hours at a time and lifting, pushing, or pulling 50 or more pounds.

Requirements

Legal authorization to work in the United States without sponsorship, with proof of eligibility required.
Ability to stand or sit for 8 or more hours at a time.
Ability to lift, push, or pull 50 or more pounds.

Responsibilities

Lead company vision, initiatives, and sales performance goals across multiple store units.
Hold associates accountable for in-store merchandising execution and lead selling programs to drive KPI results.
Support the omni-channel experience and ensure teams put customers at the center of store operations.
Coach and develop associates’ skills and performance to build a collaborative, motivated team.
Conduct one-on-one meetings to understand team members’ motivations and professional aspirations; maintain a team bio book.
Conduct 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
Manage workforce activities, including store staffing schedules and reconciling punches, using Operations team support and tools.
Ensure compliance with company policies, appearance and functionality standards, and state regulations.
Represent the company professionally in internal and external interactions.
Follow company procedures for product transfers and inventory documentation.
Analyze company reporting to determine staffing levels and partner with leadership on staffing changes.
Provide technical and product knowledge to associates and customers as a subject matter expert.
Analyze reporting to identify skill gaps and address them through coaching.
Achieve or exceed individual store financial targets through effective execution and customer service.
Ensure execution of product merchandising, marketing, and point-of-purchase standards.
Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to increase brand awareness and sales.
Ensure timely opening and closing procedures.
Manage stock inventory levels and review merchandise flow to ensure accurate stock.
Follow cash-handling procedures, including payment acceptance and deposits.
Follow sales-processing policies for proper creation and execution of customer invoices.
Execute company initiatives and other activities requested by the supervisor.
Monitor competitors, advertisements, and services and develop strategies to counter them.
Conduct store-level inventory and research discrepancies, partnering with leadership and corporate partners as needed.

Benefits

Excellent career growth opportunities through on-the-job training and development programs.
401(k) with employer matching.
Mental health and life resources.
Medical, dental, prescription, and vision plans.
Get paid on-demand.
Base pay or uncapped commission.
Employee discounts on Mattress Firm sleep products and accessories.
Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the Company’s discretion.

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