Store Sales Manager

Tractor Supply Company•Jamul, CA

About The Position

The Store Sales Manager leads customer experience, selling and service, front-of-store presentation, Team Leader execution, and sales capability in stores with more than $8 million in sales. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution through the Sales Team, and key sales-floor presentation standards. The manager supports the Store Manager with sales and profit, planning, Team Member development, and daily execution as assigned. The position requires regular and predictable attendance, flexibility to work assigned schedules based on business needs, and a service-oriented approach. The manager works in a generally favorable indoor environment with moderate noise, but may work outdoors in adverse weather. Shifts vary by store, generally lasting at least four hours and sometimes exceeding eight hours. This is a non-sedentary role involving movement throughout the store and outdoor areas, merchandise handling, equipment operation, customer assistance, and travel as required for district needs.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old and possess a valid driver’s license.
High school diploma or equivalent is required.
Ability to read, write, and count accurately, regardless of education level.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to meet physical requirements, including moving merchandise weighing up to 50 pounds; pushing and pulling merchandise up to 2,000 pounds with appropriate material-handling equipment; occasionally lifting or reaching overhead; and frequently standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders.
Ability to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Ability to operate store equipment safely and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers, process information and merchandise through a point-of-sale system, and complete required documentation.
Ability to complete required training and certifications, including training and certification to dispense propane.
Ability to travel as required in support of district needs and to drive or operate a vehicle for business needs.

Nice To Haves

Prior sales and supervisory experience is strongly preferred.
Farming, ranching, pet/equine, or welding knowledge is preferred.
Bachelor’s degree from an accredited college or university in Business Administration or a related field is preferred.
Experience with customer service and selling skills.
Ability to excel in a fast-paced work environment.

Responsibilities

Deliver financial results and work assigned schedules based on business needs.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead Legendary Customer Experience throughout the Sales Team.
Lead Team Leaders and ensure they execute ownership of their assigned areas.
Own customer loyalty, selling skills, monthly Sales Team Member training, and selling metrics, including HIGH 5.
Build and sustain a culture of product knowledge within the Sales Team.
Maintain mobile merchandisers at the front of the store; Center Court presentation; Garden Center, Live Goods Center, and Tent standards; vestibule presentation and cleanliness; and 2-tier and 3-tier basket presentation.
Ensure BOPIS picks are completed throughout the day through the Sales Team.
Oversee front-end execution, including Cashier daily responsibilities and customer service expectations.
Own front sidewalk presentation, including signage, and the Worksheet Feed/Food Order process.
Support the Store Manager with driving sales and profit, planning, Team Member development, and daily execution as assigned.
Operate cash register/computer, forklift, and other equipment as needed; assist customers with loading purchases.
Complete related documentation accurately and on time, and obtain licenses or certifications as required by the business.
Promote a safe and productive work environment and train Team Members on the appropriate application of policies and procedures.
Perform other duties as assigned.