Store Sales Manager

Tractor Supply Company•Alamogordo, NM

13d

About The Position

The Store Sales Manager leads customer experience, selling and service, front-of-store presentation, Team Leader execution, and sales capability in stores with more than $8 million in sales. The role owns Legendary Customer Experience routines, A+ Coaching, selling metrics, Sales Team training, front-end execution, BOPIS pick execution through the Sales Team throughout the day, and key sales-floor presentation standards. The position supports the Store Manager in driving sales and profit, planning, Team Member development, and daily execution. It also involves operating store equipment, assisting customers with loading purchases, completing related documentation, and obtaining business-required licenses or certifications. The role is non-sedentary and requires work across indoor and outdoor store areas, with physical tasks and customer service duties.

Requirements

Previous retail leadership experience.
At least 18 years of age.
Valid driver's license.
High school diploma or equivalent.
Ability to read, write, and count accurately.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to work assigned schedules and adapt to business needs.
Ability to work outdoors in adverse weather conditions.
Ability to move and transfer merchandise weighing up to 50 pounds.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete training and certification to dispense propane and perform the required dispensing.
Ability to complete required training and business-related certifications.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Prior sales and supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor's degree from an accredited college or university in Business Administration or a related field.
Experience with customer service and selling skills.
Ability to excel in a fast-paced work environment.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Deliver financial results.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead Legendary Customer Experience routines throughout the Sales Team.
Lead Team Leaders and ensure ownership and execution of their assigned areas.
Own customer loyalty, selling skills, monthly Sales Team Member training, and selling metrics, including HIGH 5.
Build and sustain a culture of product knowledge with the Sales Team.
Maintain mobile merchandisers at the front of the store and maintain Center Court presentation and execution.
Maintain Garden Center, Live Goods Center, and Tent standards.
Ensure BOPIS picks are completed throughout the day through the Sales Team.
Maintain vestibule presentation and cleanliness.
Oversee front-end execution, including Cashier daily responsibilities and customer service expectations.
Maintain 2-tier and 3-tier baskets according to presentation standards.
Own front sidewalk presentation, including signage.
Own the Worksheet Feed/Food Order process.
Support the Store Manager with sales and profit, planning, Team Member development, and daily execution as assigned.
Operate cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and promptly.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on policies and procedures.
Perform other duties as assigned.