Store Sales Manager

Mattress Firm•Woodinville, WA

About The Position

The Store Sales Manager leads Mattress Firm’s vision and company initiatives, achieves sales performance goals, and holds associates accountable for executing in-store merchandising across multiple store units. The role leads selling programs, drives related KPI results, and supports the omnichannel experience while ensuring teams put customers at the center and creating an engaging environment for team members. The manager coaches associates, develops their skills and performance, and fosters a collaborative, motivated team. The role also oversees new-hire onboarding and team building, workforce management, talent development, and store business operations. Responsibilities include understanding team members’ motivations and aspirations, supporting their development through regular check-ins, managing staffing and scheduling, ensuring compliance with company policies and state regulations, and using company reporting to identify staffing needs and skill gaps. The manager is accountable for store financial targets, merchandising and marketing execution, inventory and merchandise flow, cash handling, sales processing, and store opening and closing procedures.

Requirements

Ability to plan strategically.
Ability to stand or sit for 8 or more hours at a time.
Ability to lift, push, or pull 50 or more pounds.

Responsibilities

Lead company vision and initiatives and achieve sales performance goals across multiple store units.
Hold associates accountable for in-store merchandising execution and lead selling programs to drive KPI results.
Support the omnichannel experience and ensure teams keep customers at the center of their work.
Coach associates, develop their skills and performance, and foster a collaborative and motivated team.
Conduct one-on-one meetings to understand team members’ motivations and personal and professional aspirations.
Develop and maintain a team bio book that incorporates new insights and knowledge.
Conduct 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
Manage workforce activities, including store staffing schedules and punch reconciliation, using Operations team support and tools.
Ensure company policies, appearance and functionality standards, and state regulations are followed.
Represent the company brand and communicate professionally in internal and external interactions.
Follow company procedures for product transfers and ensure inventory documentation is accurate.
Analyze company reporting to determine appropriate staffing levels and partner with leadership on staffing changes.
Provide technical and product knowledge to associates and customers and serve as a subject matter expert.
Use company reporting to identify skill gaps and address them through coaching.
Achieve or exceed individual store financial targets through effective execution and customer service.
Ensure store execution of product merchandising, marketing, and point-of-purchase standards.
Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to support brand awareness and sales.
Ensure timely store opening and closing procedures.
Manage stock inventory levels and review merchandise flow to ensure accurate stock.
Follow company cash-handling procedures, including payment acceptance and deposits.
Follow sales-processing policies to ensure customer invoices are properly created and executed.
Execute company initiatives and other activities requested by the supervisor.
Monitor competitors, advertisements, and services, and develop strategies to counter them.
Conduct store-level inventory processes, research discrepancies, and partner with leadership and corporate partners as needed.