Store Sales Manager

Mattress Firm • Wilmington, DE

1d • $66,000 - $81,000

About The Position

The Store Sales Manager leads Mattress Firm’s vision, company initiatives, and sales performance goals across multiple store units. The role oversees in-store merchandising, selling programs, key performance results, and the omni-channel experience, while ensuring teams keep customers at the center and create an engaging environment for team members. The manager coaches and develops associates, builds a motivated and collaborative team, and supports an exceptional in-store customer experience.

The role includes onboarding and team-building activities, workforce management, talent development, and business operations. The manager uses company reporting to determine staffing needs and identify skill gaps; supports team members through coaching and regular check-ins; and manages store execution, inventory, merchandising, cash handling, sales processing, and opening and closing procedures. The position also partners with marketing on social media strategy and collaborates with leadership and corporate partners as needed.

Requirements

• Legal authorization to work in the United States without sponsorship and proof of eligibility to work.
• Ability to stand or sit for 8 or more hours at a time.
• Ability to lift, push, or pull 50 or more pounds.
• Ability to plan strategically.

Responsibilities

• Lead company vision and initiatives and achieve sales performance goals across multiple store units.
• Hold associates accountable for in-store merchandising execution and lead selling programs that drive key performance results.
• Support the omni-channel experience and ensure teams put customers at the center of the store experience.
• Coach and develop associates’ skills and performance and foster a collaborative, motivated team.
• Conduct one-on-one meetings to understand team members’ motivations and professional and personal aspirations; maintain a team bio book.
• Conduct 30-, 60-, and 90-day check-ins with new team members to discuss progress and opportunities.
• Manage workforce activities, including store staffing schedules and reconciliation of time punches, using Operations team support and tools.
• Ensure company policies, appearance and functionality standards, and applicable state regulations are followed.
• Represent the company brand professionally in internal and external interactions.
• Follow company procedures for product transfers and maintain proper inventory documentation.
• Analyze company-provided reporting to determine staffing levels and partner with leadership on staffing changes.
• Provide product and technical knowledge to associates and customers as a subject matter expert.
• Analyze reporting to identify skill gaps and address them through coaching.
• Achieve or exceed individual store financial targets through effective execution and customer service.
• Ensure store execution of product merchandising, marketing, and point-of-purchase standards.
• Partner with marketing to plan, implement, and monitor the assigned store’s social media strategy to increase brand awareness and sales.
• Ensure timely store opening and closing procedures.
• Manage stock inventory levels and review merchandise flow to ensure accurate stock.
• Follow company cash-handling procedures, including payment acceptance and deposits.
• Follow sales-processing policies to ensure customer invoices are properly created and executed.
• Execute company initiatives and other activities requested by the supervisor.
• Monitor competitors, advertisements, and services, and develop strategies to counter them.
• Conduct store-level inventory and research discrepancies, partnering with leadership and corporate partners as needed.

Benefits

• Career growth opportunities through on-the-job training and development programs
• 401(k) with employer matching
• Mental health and life resources
• Medical, dental, prescription, and vision plans
• Get paid on-demand
• Base pay or uncapped commission
• Employee discounts on Mattress Firm sleep products and accessories
• Additional bonus opportunities may be available for eligible leadership and individual contributor roles, at the company’s discretion

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed