Inside Sales Manager

FERGUSON•Nampa, ID

1d•$5,858 - $9,375

About The Position

Ferguson is seeking an Inside Sales Manager based in the Nampa, Idaho area. The manager will lead a team of 17 Sales Associates, supporting high-quality customer service, business objectives, team performance, customer retention, and associate development. The role involves setting priorities and expectations, evaluating performance indicators, identifying training needs, and participating in associates’ work to understand and distribute workload effectively.

Requirements

3–5 years of prior management or leadership experience is strongly preferred.
Experience using processes and metrics or data to lead a team.
Strong service orientation and desire to serve internal and external customers.
Ability to build strong interpersonal relationships and outstanding oral and written communication skills.
Ability to quickly learn company systems and platforms.
Solid computer skills, including Microsoft Office.

Nice To Haves

Prior experience with Trilogie and Salesforce.

Responsibilities

Supervise a team of 17 Sales Associates to ensure high-quality customer service, meet business objectives, and help resolve customer concerns.
Set priorities and expectations based on business needs.
Mentor, train, motivate, and develop team members.
Set expectations and goals and drive associate and team performance.
Support customer happiness and retention, sales happiness, and strong associate relationships.
Evaluate associate key performance indicators and identify training needs and development opportunities.
Participate in associates’ work to understand and distribute workload, drive efficiency, and support effective work/life balance.