Retail Manager Jobs

About The Position

Requirements

• 5+ years of related experience
• Strong communication skills, both written and verbal
• Ability to speak and read English proficiently
• Strong work ethic with good attention to detail as well as ability to be self-motivated and take initiative
• Solution oriented and decisive by nature
• Proficient in Microsoft Office Suite
• Valid drivers’ license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Nice To Haves

• Bachelor’s degree or equivalent experience preferred

Responsibilities

• Makes day-to-day operational decisions within the assigned area of responsibility and adjusts plans as needed to meet business goals.
• Ensures donors receive excellent service and a consistent, positive experience across all assigned operations.
• Travels between locations as needed to support business needs, maintain internal and external partnerships, and ensure effective execution of donor and operational programs.
• Ensures locations are adequately staffed and that Team Members are trained, mentored, and equipped to perform their duties in accordance with company standards and procedures.
• Maintains day-to-day RDC operations, including meeting Team Member and donor needs, coverage for each site, premises maintenance, product management, loss prevention, and overall operational standards.
• Ensures assigned locations are clean, well-kept, safe, secure, and reflective of the Goodwill brand.
• Oversees payroll and operating costs align with budget expectations.
• Drives process improvement and cost-savings initiatives by evaluating current processes, identifying best practices, implementing improvements, and supporting tools, systems, and automation.
• Works to de-escalate customer situations and resolve issues appropriately, involving upper management when needed.
• Collaborates with Transportation and other internal departments including Retail, Home Pickup, Finance, HR, and Learning & Development to support department goals and mission execution.
• Responsible for performance management, including coaching, discipline, performance improvement plans, annual reviews, staffing, compensation, and Team Member development.
• Plays a critical role in company culture change efforts and change management processes.
• Maintains regular and consistent in-person attendance.
• Models Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Ensure donation accuracy by entering donation counts daily and completing routine audits.
• Performs other related duties as assigned.

Benefits

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays