Retail Store Manager

Circle K • Louisville, KY

16d • Onsite

About The Position

The Retail Store Manager leads and manages store operations, employees, customer service, training, site relationships, planning, and financial performance. The manager recruits, hires, trains, schedules, and supervises employees; maintains the store’s cleanliness, inventory, presentation, and safety; resolves customer complaints; and ensures that reporting and employment documentation are completed accurately and on time. The role analyzes sales and expenses, manages budgets and merchandise margins, and safeguards funds. The manager works with minimal direction and may perform other duties as assigned.

Requirements

• High school diploma or GED preferred.
• Retail sales experience preferred.
• Experience sufficient to perform the essential duties and work in the described conditions.
• Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to supervise and manage the functions listed in the Customer Service Representative and Assistant Site Manager job descriptions.
• Ability to use a computer or acquire the skills needed to use one at the site, including for report analysis, inventory control, cash control, and counseling notices.
• Valid driver’s license and adequate transportation to and from bank and corporate management meetings.
• Ability to communicate orally and in writing in English.

Nice To Haves

• High school diploma or GED.
• Retail sales experience.

Responsibilities

• Recruit, hire, and train positive, enthusiastic employees to deliver excellent customer service.
• Assign and manage tasks to maintain a clean, stocked, organized site that meets Company standards.
• Maintain a professional and supportive image among employees and the supervisor.
• Schedule employees within Company guidelines to maximize customer service and maintain the site image.
• Apply non-discriminatory management practices when hiring, training, counseling, motivating, and separating employees.
• Build positive, professional relationships with suppliers.
• Promote excellent service and resolve customer complaints promptly and professionally.
• Promote and maintain a safe, positive public image in the neighboring community.
• Prepare timely written performance appraisals and provide appropriate performance feedback.
• Train employees to meet Company standards for customer service, site image, marketing execution, and safety.
• Promote safety awareness and ensure employees are trained on safety procedures.
• Ensure employees receive appropriate communications in a timely manner.
• Hold ongoing communication meetings with site employees and the Market Manager.
• Evaluate site needs and develop action plans to achieve objectives.
• Organize and maintain site files and manuals.
• Ensure required and requested reports are completed accurately and on time.
• Ensure merchandise is stocked, attractively displayed, and priced correctly.
• Ensure required employment posters and signs are accessible to employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast profit-and-loss lines and manage merchandise margins.
• Safeguard and account for money received and disbursed.
• Perform other financial analysis needed to maximize sales and net profits.
• Perform other duties as assigned or delegated by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED