Retail Store Manager

WILD BILLS TOBACCO STAFFING LLC • Cheboygan, MI

10d

About The Position

The Retail Store Manager oversees the operations of a retail location and manages its staff, inventory, and finances while providing excellent customer service. The role involves leading and developing employees, driving sales, ensuring effective store operations, and maintaining a clean and safe environment. The manager also monitors business performance, implements sales and operational improvements, and stays informed about products, promotions, and industry trends. Most working hours are spent on the sales floor greeting customers, coaching employees, and managing the business.

Requirements

• At least 21 years of age.
• High school degree completion.
• At least 1–2 years of previous management experience.
• Knowledge of written communication, leadership, customer service, Microsoft Office, store operations, and basic addition and subtraction.
• Ability to work weekends and holidays as needed.
• Flexibility to work 12-hour shifts at times.
• Ability to stand for long periods.
• Ability to lift up to 50 pounds.

Responsibilities

• Recruit, interview, select, and retain employees.
• Motivate, coach, develop, lead, and train store employees on an ongoing basis.
• Develop team product knowledge and selling skills to meet or exceed sales goals.
• Manage and supervise retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure employee compliance.
• Guide the team in identifying, recommending, and implementing changes to improve productivity.
• Set clear performance expectations and ensure the team is trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales-driving information to equip employees to maximize business opportunities.
• Maintain a clean and safe environment by complying with health and sanitation procedures.
• Ensure the store is stocked, manage inventory levels, and order products.
• Maintain knowledge of products, product launches, and promotions.
• Build customer relationships and recommend products.
• Meet or exceed store sales and operational goals.
• Manage daily store operations, including inventory, cash handling, staffing, customer service, cash reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and achieve consistent performance results.
• Identify performance opportunities and partner with the District Manager on plans to address and manage issues.
• Stay informed about corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to improve sales, service, operations, and branding efficiencies.
• Monitor and analyze sales and financial data to make business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Keep up to date with industry trends and competition, and recommend business improvements to District Management.
• Open and close the store, including locking doors and arming the store.
• Work more than 40 hours per week and be available for nights, weekends, and holidays.
• Perform additional tasks, duties, or projects as assigned.

Benefits

• Health insurance, dental insurance, vision insurance, and life insurance, effective after 60 days of employment.
• 401(k) after 90 days of employment.
• Merchandise discounts.
• Development and growth opportunities.
• Monthly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED