Retail Store Manager I

Mobilelink USA LLC•Alcoa, TN

16d•$25,000 - $50,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of an assigned store, including sales achievement, customer service results, operational standards, and inventory. The manager leads, develops, and motivates the store team; implements company programs and processes; and supports the team in meeting performance expectations. The role includes coaching on the sales floor, training employees on products and promotions, scheduling and staffing to budgeted hours, maintaining a clean and inviting store, and ensuring compliance with back-office procedures and policies. The manager partners with the District Manager and other teams to launch products and processes, responds promptly to communications, completes required training, and helps protect company assets. Employees may occasionally participate in Cricket Wireless outside sales events, community engagements, and promotional activities. Participation is a condition of employment, with reasonable notice provided. Event duties may include engaging customers, representing products and services, distributing marketing materials, and helping set up or break down the event.

Requirements

Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the assigned store’s sales and operations, including sales achievement, customer service, operational standards, and inventory.
Execute in-store sales, service, and customer experience initiatives.
Lead, coach, engage, and motivate the team, creating an environment where employees can excel.
Deliver an exceptional customer experience.
Explain the compensation plan to employees and help them understand how to maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate as needed in outside sales events, community engagements, and promotional activities; engage customers, represent products and services, distribute marketing materials, and assist with event setup or breakdown.