Retail Store Manager I

Mobilelink USA LLC•Lansing, MI

12d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned Mobilelink Cricket store. The manager leads the team and drives performance across sales, customer service, operational standards, and inventory. The role requires strong leadership and the ability to develop, implement, and manage team practices and company programs and processes. The RSM oversees in-store sales, service, and customer-experience initiatives; coaches and develops employees; and ensures that staff are trained on products, promotions, compensation plans, and required company training. The role also involves staffing to budgeted hours, maintaining a clean and inviting store, following operational and compliance processes, protecting assets, and responding promptly to communications. Employees may also be required to participate in outside sales events, community engagements, and promotional activities for Cricket Wireless, with reasonable notice.

Requirements

Two years of proven retail sales management experience, including interactive sales processes and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, engage, and motivate the team to achieve success and create an environment where employees can excel.
Deliver exceptional customer experiences.
Educate employees about the compensation plan and how to maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, or processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reports, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities, including engaging customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.