Retail Manager - Southern Univ. AM Bookstore
About The Position
The Campus Store Manager provides leadership for all facets of store operations, inspiring teams to drive sales growth while delivering excellent customer service and brand and operational standards. The role includes mentoring and developing team members, monitoring financial metrics and store performance, planning for the short and long term, and supporting a Regional Manager with store operations and campus relationships. The manager demonstrates Follett’s values and strategic core competencies. The position oversees daily store operations during regular and peak periods, sales and merchandising activities, course materials operations, store financial performance, campus engagement, talent management, and customer service. The manager may also oversee a café or convenience store and ensure compliance with applicable health and food safety regulations. Minimal travel is required, at less than 10%.
Requirements
- Bachelor's degree or equivalent.
- 3–5 years of retail management or strong customer service experience.
- General computer skills.
- Strong organizational, time-management, and problem-solving skills.
- Strong customer service, communication, and presentation skills.
- Strong analytical skills and financial acumen.
- Advanced relationship-building skills, with demonstrated ability to influence a team and conduct customer outreach.
- Ability to travel minimally, less than 10%.
Nice To Haves
- Academic retail experience.
Responsibilities
- Execute operating plans and daily operations during regular and peak periods in line with company objectives.
- Execute sales promotions, special events, book signings, merchandise displays, store layouts, and advertising copy.
- Lead in-store course materials activities in collaboration with course materials leadership.
- Partner with the Regional Manager to review store financials and adjust operations to drive sales; meet the annual shrink budget.
- Review and approve store markups, markdowns, and write-offs within company guidelines.
- Ensure security of company assets, safety of associates and customers, and adherence to company policies.
- Facilitate campus and community events, communicate day-to-day store operational activities, conduct strategic partnership reviews, and support campus outreach and engagement, including Bookstore Advisory Committees.
- Develop cross-functional teams able to execute initiatives and operational standards that produce business results.
- Manage performance effectively and maintain a culture of accountability.
- Recruit, train, coach, and develop team members.
- Partner to create and maintain an engaging customer service culture focused on solutions-based selling and an exceptional customer experience.
- Build and maintain relationships with customers, faculty, staff, administrators, vendors, and One Team Center staff to share information and improve market share.
- Answer routine inquiries and handle escalated complaints.
- Ensure the store is neat, clean, and orderly.
- If overseeing a café or convenience store, ensure compliance with health and food safety regulations.
- Perform other duties as assigned to support general store operations.
Benefits
- Medical, dental, and vision insurance.
- Voluntary insurance plans.
- 401(k) with 100% company match, up to 4%.
- 80 hours of vacation plus sick days.
- 10 paid company holidays.
- Quarterly bonus plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
