Bookstore Clerk Senior

Minnesota State Colleges and Universities•Saint Paul, MN

13h•Onsite

About The Position

Under general supervision, the Bookstore Clerk Senior provides customer service and cashier assistance in the bookstore, working with students, faculty, and staff. The position helps receive and stock course materials, supplies, and merchandise and supports general inventory. Duties also include assisting with web orders and kit ordering and distribution, reconciling and preparing daily cash drawer deposits, and paying bookstore invoices. This is a temporary position with a maximum duration of 12 months. The position is full-time, on-site, and works Monday through Friday from 8:00 a.m. to 4:30 p.m.

Requirements

Demonstrated customer service skills, including listening to customer needs and providing accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner in person and over the phone.
Ability to communicate effectively orally and in writing with faculty, staff, and students from diverse populations.
Ability to follow detailed instructions and explain processes.
Strong problem-solving and organizational skills to resolve disputes and handle complex problems.
Ability to frequently move and transport objects across the building and maintain stationary positions for long periods.
Must be authorized to work for any employer in the United States and able to accept work in the U.S. by the employment start date.

Nice To Haves

Associate degree in retail management, business, marketing, or entrepreneurship.
Two or more years of customer service experience in a retail environment and/or providing service over the phone.
Two or more years of cashier or cash-handling experience.
Experience using point-of-sale systems in a retail environment.
Knowledge of and interest in diverse cultures and populations.

Responsibilities

Provide bookstore customer service and cashier assistance to students, faculty, and staff.
Process bookstore invoices within Workday.
Receive, price, and display general merchandise and course materials.
Help receive and stock supplies and merchandise and assist with general inventory.
Assist with web orders and kit ordering and distribution.
Reconcile and prepare daily cash drawer deposits.
Assist the AVP of Finance and Auxiliary Enterprises.