Bookstore Sales Associate
About The Position
The Bookstore Sales Associate provides exceptional customer service to customers, members, visitors, and guests through sales of books, healthcare products, information, and gifts related to topics in the Cayce readings. The role requires a motivated, energetic, and enthusiastic person dedicated to the ideals and goals of the A.R.E. and its Bookstore. The associate greets visitors, responds cheerfully and positively to telephone inquiries, and provides information about bookstore merchandise, memberships, programs, and other A.R.E. services. Evening and weekend availability is required, and employment is contingent upon satisfactorily passing a background security check. This front-line position regularly interacts with visitors, coworkers, students, faculty, other professionals, and people at all levels of the organization. It directly affects the bookstore and organization’s professional image, public relations, and revenue accountability. The associate may work a flexible schedule that includes evenings, weekends, and extended hours, including long days during special events. The employee must maintain a neat, clean appearance and wear appropriate business attire. The listed salary is 15.99; no pay period or currency is specified.
Requirements
- High school education or equivalent.
- Twelve months of retail or related experience.
- Excellent oral, written, and listening communication skills.
- Strong customer service skills and a helpful, congenial manner with visitors, coworkers, students, faculty, and other professionals.
- Tact, diplomacy, objectivity, and a professional sales demeanor.
- Strong problem-solving skills, including the ability to identify potential problems and resolve situations tactfully and promptly.
- Organization, attention to detail, accuracy, and the ability to multitask.
- Ability to work effectively both independently and as part of a team.
- Analytical ability, a high degree of accuracy, and close attention to detail.
- Ability to process merchandise and information through a computer system, including a POS register system.
- Ability to represent the A.R.E. and its purpose, work, administration, staff, volunteers, Board, and membership positively.
- Availability for a flexible schedule that includes evenings and weekends, and potentially extended hours and long days during special events.
- High emotional intelligence and maturity, including adaptability, engagement, and enthusiasm.
- Must pass a background security check.
- Must maintain a neat and clean appearance and wear appropriate business attire.
- Ability to perform physical activities including stocking shelves; moving books or merchandise weighing up to 20 pounds unassisted; bending, standing, climbing, and walking.
- Ability to stand for long periods for most of the workday.
- Ability to move between buildings on uneven ground and use staircases in historical buildings without elevators.
Nice To Haves
- Computer-related experience or training preferred.
- Knowledge of and acceptance of key principles in the Edgar Cayce readings, particularly kindness, active patience, and a service orientation, desired.
- A good sense of humor.
Responsibilities
- Provide excellent customer service to visitors, customers, and conferees.
- Answer customer questions and recommend books and products that may be of interest.
- Become knowledgeable about bookstore subjects, titles—especially Edgar Cayce-related titles—and products.
- Accurately handle cash and credit card transactions.
- Open and close the bookstore as needed, balance cash drawers, and print daily reports.
- Check bookstore voicemail, email, and social media regularly, and reply to customer messages promptly.
- Notice trends in frequent customer requests and questions and relay them to management.
- Shelve books and keep stock neat and in the proper sections.
- Price, display, and shelve products received by the store.
- Keep the sales floor, sales counters, and back room clean and orderly.
- Receive and process mail orders and special orders by telephone and in person as needed.
- Prepare customer purchases for shipping when requested.
- Stay up to date and knowledgeable about A.R.E. programs, services, and activities.
- Periodically spot-check inventory to verify the accuracy of the computer database.
- Perform other related duties and activities as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
