Bookstore Associate

The Southern Baptist Theological Seminary • Louisville, KY

6d

About The Position

The Bookstore Associate provides exceptional customer service, sells products, answers questions about inventory, and neatly displays and accurately stocks merchandise. The position works with Seminary faculty, staff, students, alumni, and guests, both in person and by telephone, while following established guidelines and maintaining a professional, accommodating manner. Exemplary service, teamwork, and a service-oriented attitude are important to supporting a culture of excellence in Hospitality Services. The associate performs other duties as assigned by the supervisor.

The role is based in a fast-paced store setting. The employee typically stands or walks and may intermittently sit or stoop. The position uses a register, label maker, and receiving computer. A high school diploma and retail experience are expected. The position supervises no one and reports to the Director of Retail. The employee must be able to work part time during the majority of winter break, with the potential for additional hours as desired.

Requirements

• High school diploma.
• Retail experience.
• Ability to work part time during the majority of winter break, with potential for additional hours as desired.
• Knowledge of products and inventory.
• Professional and accommodating manner when working with customers in person and by telephone.
• Self-confidence, respect, and a service-oriented attitude.
• Ability to work as part of a team.

Responsibilities

• Greet customers, answer questions, and assist with merchandise or service purchases while maintaining knowledge of products and inventory.
• Shelve, arrange, clean, and organize products or store space to maintain an appealing sales floor.
• Process sales transactions involving cash, credit, or financial aid payments, including balancing cash drawers.
• Work professionally and accommodatingly with Seminary faculty, staff, students, alumni, and guests in person and by telephone.
• Anticipate guests’ needs and provide exemplary customer service while pursuing continued growth in service.
• Work as a team within the office and throughout Hospitality Services to support a culture of excellence in service.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED