Assistant Retail Manager - The Citadel Bookstore

Follett•Charleston, SC

8d•$21 - $23

About The Position

The Assistant Store Manager supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and store performance while ensuring brand and operational excellence and an engaging customer service experience. It also involves mentoring and developing team members, monitoring financial metrics, and maintaining availability that meets business needs. The position includes keyholder duties and opening and closing responsibilities, along with sales-floor, merchandising, cash-handling, receiving, inventory, and reporting tasks. Travel is minimal, at less than 10%.

Requirements

Computer literacy and general computer skills.
Ability to organize and prioritize workload.
Effective verbal and written communication.
Maintain availability that meets business needs.

Nice To Haves

Associate's degree or equivalent preferred.
0–5 years of retail or bookstore experience preferred.
Prior supervisory experience preferred.

Responsibilities

Supervise sales team members, including full-time, part-time, and temporary employees; schedule work hours, train new and seasonal team members, perform onboarding, and ensure compliance with company and store policies and standards.
Maintain a solutions-focused customer service culture by greeting customers, answering phones, providing information, directing callers, and resolving escalated issues.
Ensure merchandising and promotional standards are met and create displays.
Receive, verify, and unload orders as necessary.
Operate the cash register and store computer to accept payments, place orders, and make changes while following safe cash-handling procedures; balance cash drawers and prepare bank deposits.
Stock shelves and take inventory according to the store schedule.
May clean and straighten the store, including shelves, displays, and register areas.
May cover other personnel during breaks, lunch, vacation, or peak seasons, including register operations, shipping and receiving, textbooks, and other store departments.
Serve as a keyholder with opening and closing responsibilities.
Calculate deposits; count cash drawers and the safe; work with accounts receivable and bad-check collection; balance cash, credit cards, and checks against register tapes; verify invoices and credit memos; compile month-end data; investigate receivable problems and cash drawer discrepancies; and prepare daily sales, month-end, and payroll reports.
Apply shrink-prevention practices, including visible customer service.
Perform other duties as assigned.