Assistant Store Manager - The Citadel Bookstore

Follett Higher Education•Charleston, SC

About The Position

The Assistant Store Manager supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and operational excellence while ensuring an engaging customer service experience. It involves developing and mentoring team members, monitoring financial metrics and store performance, and supporting overall store operations. The position requires availability that meets business needs and consistent demonstration of Follett Values: One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion. The role also calls for proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self.

Requirements

Computer literacy and general computer skills.
Ability to organize and prioritize workload.
Effective verbal and written communication.
Maintain availability that meets business needs.
Travel is minimal, less than 10%.

Nice To Haves

Associate's degree or equivalent preferred.
0–5 years of retail or bookstore experience preferred.
Prior supervisory experience preferred.

Responsibilities

Supervise sales team members, including full-time, part-time, and temporary staff; schedule work hours, train new and seasonal hires, and ensure compliance with company and store policies, procedures, and standards.
Ensure merchandising and promotion standards are followed, including creating displays.
Perform onboarding procedures for new hires.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues; help create a solutions-focused, hassle-free customer service culture and exceptional customer experience.
Receive, verify, and unload orders as necessary.
Operate the cash register and store computer to accept payments, place orders, and make changes while following safe cash-handling procedures, including balancing cash drawers and preparing bank deposits.
Stock shelves and take inventory according to the store schedule.
May clean and straighten the store, including vacuuming, sweeping, mopping, dusting, and organizing shelves, displays, and register areas.
May cover other personnel during breaks, lunch, vacation, or peak seasons, including register operations, shipping and receiving, textbooks, and other store departments.
Act as a keyholder with opening and closing responsibilities.
Calculate deposits; count cash drawers and the safe; work with accounts receivable (CARRR) and collect on bad checks.
Balance cash, credit cards, and checks against register tapes; verify invoices against purchase orders and credit memos against charge-backs.
Compile data for end-of-month reporting; research accounts receivable problems; handle bad-check recovery; investigate cash drawer discrepancies; and enter and produce daily sales, month-end, and payroll reports.
Apply shrink-prevention practices and activities, such as visible customer service.
Perform other duties as assigned.