Store Manager - Keiser Daytona Bookstore

Follett Higher Education•Daytona Beach, FL

About The Position

The Store Manager I provides leadership and oversight for all facets of bookstore operations. This includes hiring, training, supervising, developing, and motivating managers, supervisors, and team members; preparing and executing store operating plans; building strong campus relationships; guiding course materials activities; maintaining high customer service; meeting General Merchandise expectations; applying expert-level knowledge of Follett systems and strategies; and completing other necessary store activities. The role executes company programs and initiatives, ensures compliance with company policies and procedures, resolves complaints and escalated issues in a timely and satisfactory manner, partners with support teams, and consistently demonstrates Follett Values. The position may also oversee one or more additional locations and may function as a regional trainer.

Requirements

0–3 years of relevant experience.
Bachelor's degree or equivalent.
Retail management or strong customer service experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills and demonstrated ability to influence a team and conduct customer outreach.
General computer skills.
Minimal travel, less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Manage full-cycle talent activities, including recruiting, training, coaching, and developing full-time, part-time, and temporary team members; identify talent for the talent pipeline and maintain effective performance management and accountability.
Develop engaged cross-functional teams that execute initiatives, meet operational standards, and drive business results; train staff, guide other staff managers, and foster a team environment.
Make staffing selection and deployment decisions to meet sales and labor budgets.
Prepare and implement operating plans for store departments during standard operations, busy periods, and special events; communicate plans and lead their execution.
Analyze store financials, identify opportunities to improve sales and expenses, plan promotions, and prepare for capacity and velocity needs based on prior history.
Build and maintain positive relationships with the campus community, particularly campus administration, athletics departments, faculty, and staff; develop campus partnerships and remote selling opportunities and resolve complex issues as needed.
Oversee or execute course materials activities, including directing the Course Materials Manager when applicable; review enrollment, historical sales, inventory, and adoptions to determine purchasing and buyback quantities.
Work with faculty and others to obtain upcoming semester course adoptions well in advance to maximize profit.
Create a customer-centric experience, deliver high levels of customer service, and manage visual presentations to create an engaging shopping environment.
Execute corporate General Merchandise objectives, including allocating floor space by department and sub-department sales, and adapt plans to store needs.
Participate in store projects such as renovations and reorganizations, and assist with store openings or closings; may serve as a regional trainer.
Ensure back-office functions, including invoice preparation, chargebacks, and stock shipment coordination, follow company directives and policies.
Provide oversight, with varying levels of direct management responsibility, for one or more additional locations when applicable.
Perform other duties as assigned.