Assistant Store Manager - The Citadel Bookstore

Follett Corporation•Charleston, SC

About The Position

The Assistant Store Manager supports a Market Leader or Campus Store Manager in overseeing store operations. The role drives sales growth and operational excellence while ensuring an engaging customer-service experience. It also involves mentoring and developing team members, monitoring financial metrics and store performance, and supporting overall store operations. The Assistant Store Manager must demonstrate Follett Values—One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion—and proficiency in Follett Strategic Core Competencies: Thought, Results, People, and Self. Availability must meet business needs. Travel is minimal, at less than 10%.

Requirements

Computer literacy and general computer skills.
Ability to organize and prioritize workload.
Effective verbal and written communication skills.

Nice To Haves

Associate's degree or equivalent preferred.
0–5 years of retail or bookstore experience preferred.
Prior supervisory experience preferred.

Responsibilities

Supervise sales team members, including full-time, part-time, and temporary staff; schedule work hours and train new and seasonal hires.
Perform onboarding procedures for new hires.
Ensure team members follow company and store policies, procedures, standards, and merchandising and promotional requirements.
Create and maintain displays and execute merchandising and promotion standards.
Greet customers, answer phones, provide information, direct callers, and resolve escalated issues.
Help create and maintain a hassle-free, solutions-focused customer service culture and exceptional customer experience.
Receive, verify, and unload orders as needed.
Operate the cash register and store computer to accept payments, place orders, and make changes while following safe cash-handling procedures.
Balance cash drawers and prepare bank deposits.
Stock shelves and take inventory according to the store schedule.
Perform general store cleaning and straightening as needed.
Cover other personnel during breaks, lunch, vacation, or peak seasonal periods, including work in registers, shipping and receiving, textbooks, and other departments.
Serve as a keyholder with opening and closing responsibilities.
Calculate deposits; count cash drawers and the safe; work with accounts receivable (CARRR); and collect on bad checks.
Balance cash, credit cards, and checks against register tapes.
Check invoices against purchase orders and credit memos against charge-backs for accuracy.
Compile data for end-of-month reporting.
Research accounts receivable problems and handle bad-check recovery.
Investigate cash drawer discrepancies.
Enter and produce daily sales, month-end, and payroll reports.
Apply shrink-prevention practices and activities, including visible customer service.
Perform other duties as assigned.