Store Manager - Keiser Daytona Bookstore

Follett Corporation•Daytona Beach, FL

About The Position

The Store Manager I provides leadership and oversight for all facets of bookstore operations. The role leads hiring, training, supervision, development, and motivation of managers, supervisors, and team members; prepares and executes store operating plans; builds strong campus relationships; guides course materials activities; maintains high customer service; delivers general merchandise expectations; and applies knowledge of Follett systems and strategies. The Store Manager executes company programs and initiatives, ensures compliance with company policies and procedures, resolves complaints and escalated issues, partners with support teams, and demonstrates Follett Values. The role may oversee additional locations and may serve as a regional trainer. Travel is minimal, at less than 10%.

Requirements

0–3 years of relevant experience.
Bachelor's degree or equivalent.
Retail management or strong customer service experience.
Strong organizational, time-management, and problem-solving skills.
Strong customer service, communication, and presentation skills.
Strong analytical skills and financial acumen.
Advanced relationship-building skills and demonstrated ability to influence a team and conduct customer outreach.
General computer skills.
Ability to travel minimally, less than 10%.

Nice To Haves

Academic retail experience.

Responsibilities

Recruit, train, coach, and develop full-time, part-time, and temporary team members; identify talent for the talent pipeline.
Manage performance and accountability, develop engaged cross-functional teams, and train staff.
Manage other staff managers and guide them in directing and coaching their teams, if applicable.
Select and deploy staff to meet sales and labor budgets; promote a collaborative team environment.
Prepare, communicate, and execute operating plans for store departments, including standard operations, busy periods, and special events such as athletics and graduation.
Analyze store financials and identify opportunities to improve future sales and expenses; plan and prepare for promotions.
Build and maintain relationships with campus administration, athletics departments, faculty, and staff; seek opportunities for campus partnerships and remote selling.
Oversee or execute course materials activities, including guiding the Course Materials Manager if applicable; review enrollment, sales history, inventory, and adoptions to determine purchase and buyback quantities.
Work with faculty and others to obtain adopted titles for upcoming semesters well in advance.
Promote a customer-centric experience and deliver high levels of service to customers and stakeholders.
Manage visual presentations and execute general merchandise objectives, including allocating floor space based on department and sub-department sales and adapting plans to store needs.
Participate in store projects such as renovations and reorganizations, and assist with store openings or closings.
Complete back-office functions, including invoice preparation, chargeback processing, and coordination of stock shipments, in accordance with company directives and policies.
May oversee one or more additional locations and may function as a regional trainer.
Perform other duties as assigned.