Retail Manager - Keiser Daytona Bookstore
About The Position
The Store Manager I executes and provides leadership and oversight for all facets of bookstore operations. This includes hiring, training, supervising, developing, and motivating managers, supervisors, and team members; preparing and executing store operating plans; establishing and enhancing campus relations; guiding course materials activities; maintaining high customer service; delivering on General Merchandise expectations; demonstrating expert-level knowledge of Follett systems and strategies; and completing other necessary store activities. The role executes company programs and initiatives, ensures compliance with company policies and procedures, resolves complaints and escalated issues, partners with support teams, and consistently demonstrates Follett Values. The manager leads store talent management and operations, including staffing decisions, financial and operating plans, course materials, customer experience, merchandise presentation, back-office functions, and campus relationships. The role may also support store projects, serve as a regional trainer, and oversee one or more additional locations.
Requirements
- 0–3 years of relevant experience.
- Bachelor's degree or equivalent.
- Retail management or strong customer service experience.
- Strong organizational, time management, and problem-solving skills.
- Strong customer service, communication, and presentation skills.
- Strong analytical skills and financial acumen.
- Advanced relationship-building skills and demonstrated ability to influence a team and conduct customer outreach.
- General computer skills.
Nice To Haves
- Academic retail experience.
Responsibilities
- Manage full-cycle talent activities, including recruiting, training, coaching, performance management, and talent development for full-time, part-time, and temporary team members.
- Identify key talent, maintain a culture of accountability, develop engaged cross-functional teams, and guide staff managers in coaching their teams.
- Make staff selection and deployment decisions to meet sales and labor budgets.
- Prepare and implement operating plans for store departments, including plans for busy periods and special events, and lead teams in executing them.
- Analyze store financials and determine opportunities to positively affect sales and expenses; plan and prepare for promotions.
- Establish and maintain relationships with the campus community, including administration, athletics departments, faculty, and staff.
- Seek campus partnership opportunities, including remote selling, maintaining Follett's campus presence, and resolving complex issues.
- Oversee or execute course materials activities, including reviewing enrollment, history, inventory, and adoptions to determine purchase and buyback quantities.
- Work with faculty and others to obtain upcoming semester title adoptions in advance.
- Develop a customer-centric experience, provide high levels of customer service, and manage visual presentations in the store.
- Execute General Merchandise objectives, including allocating and adjusting floor space based on departmental sales and store needs.
- Participate in store-specific projects such as renovations and reorganizations, assist with store openings or closings, and potentially serve as a regional trainer.
- Ensure back-office functions, including invoice preparation, chargebacks, and stock shipment coordination, follow company directives and procedures.
- Potentially oversee one or more additional locations.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance.
- Voluntary insurance plans.
- 401(k) with 100% company match up to 4%.
- 80 hours of vacation plus sick days.
- 10 paid company holidays.
- Quarterly bonus plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
