RETAIL PROGRAM MANAGER (CHARLOTTE, NC - HYBRID)

Compass Group•Charlotte, NC

13d•Hybrid

About The Position

The Retail Program Manager leads sector support for Retail Vision, Compass Group’s AI-enabled retail performance program. The role manages the program across multiple business sectors, using operational insights, retail reporting, KPIs, and internal and external data to identify opportunities and improve sales, margin, like-for-like growth, and in-store execution. The Manager partners with sector leaders, operators, frontline teams, clients, data teams, suppliers, and technology partners to turn insights into practical recommendations for assortment, shelf space, product placement, restocking, and in-stock availability. The role also develops scorecards and reports, tracks recommendations through implementation and business impact, and uses industry, consumer, and competitor trends to guide program improvements.

Requirements

Bachelor’s degree in business, marketing, project management, or a related field.
At least 3 years of professional experience in CPG, retail, convenience store, or a similar industry.
Experience with the beverage category and business, including planograms, category development, and analysis.
Business acumen to analyze category performance and make recommendations.
Experience with executive-level reporting.
Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Teams.
Strong presentation, written, and oral communication skills.
Ability to travel.

Responsibilities

Manage Retail Vision day to day across multiple business sectors, from launch through ongoing performance.
Establish a performance baseline for each location before launch and track results against defined success metrics.
Translate sales reports, AI-generated shelf insights, and field feedback into recommendations on assortment, shelf space, product placement, restocking timing, and in-stock availability.
Analyze performance data to identify high- and low-performing locations, trends, and growth opportunities.
Build and maintain retail scorecards and trend reports that show performance and next steps to leaders.
Track recommendations from implementation through business impact to validate results and identify opportunities to scale.
Collaborate across frontline teams, clients, operators, sector leaders, suppliers, and technology partners to align priorities and implement recommendations in stores.
Monitor industry, consumer, and competitor trends and apply them to recommendations and program improvements.