Auto Litigation Claims Supervisor - Charlotte, NC - Hybrid

Selective Insurance Company of America•Charlotte, NC

9d•Hybrid

About The Position

The Auto Litigation Claims Supervisor leads an auto claims litigation team to help meet loss and claims expense objectives while delivering excellent service to customers. The team handles litigated claims that may involve complex issues and large monetary exposures, across commercial and personal lines and potentially multiple states. The supervisor provides ongoing training, coaching, and feedback, and builds partnerships with other company departments and external stakeholders. The role requires expertise in coverage, contractual, and legal issues and must be performed in accordance with company policies, authority, performance standards, and applicable legal and regulatory requirements. The position is hybrid in Charlotte, North Carolina.

Requirements

Excellent customer service skills.
Excellent leadership, communication, organizational, and interpersonal skills.
Valid state-issued driver’s license in good standing and ability to drive an automobile.
Ability to travel to mediations and/or trials as needed.
3–5 years of litigated claims experience.

Nice To Haves

College degree preferred.
3 or more years of supervisory experience with technical-level staff preferred.
Expertise in commercial and personal lines, including coverage, contractual, and legal issues.

Responsibilities

Supervise, coordinate, and monitor a claims litigation unit to ensure accurate, high-quality work and strong production and performance standards.
Schedule, prioritize, and distribute workflow to ensure timely completion and compliance with deadlines.
Audit procedures and controls for compliance with company and statutory requirements, and provide statistical data to management about adherence to policies, procedures, and state regulations.
Provide technical assistance to staff and help resolve litigated claims involving attorneys, insureds, and claimants.
Review completed adjustments for corrections and authorize payments when required.
Establish and adjust claims reserves.
Identify potentially fraudulent claims for referral to the Special Investigation Unit (SIU), and make subsequent referrals to law enforcement or regulatory agencies as appropriate under company guidelines.
Review and continually implement claims audit recommendations.
Review consumer and agency complaints.
Maintain a direct diary on litigated claims and an override diary on selected other claims.
Drive within the territory and travel to mediations and/or trials as needed.