Claims Litigation Manager – Auto

USAA•San Antonio, TX

13d•$85,040 - $162,550•Hybrid

About The Position

USAA is seeking a Claims Litigation Manager – Auto to manage moderately complex litigation arising from auto or property contracts in compliance with state laws and regulations. The role develops defense or settlement strategies, evaluates and negotiates claims, and collaborates with defense counsel to reach appropriate resolutions. It is an individual contributor position that delivers high-quality member service through clear expectations, proactive communication, advice, and empathy. The position is hybrid, with three days per week in the office, and may be based in San Antonio or Plano, Texas; Phoenix, Arizona; or Colorado Springs, Colorado. Relocation assistance is not available. The salary range is $85,040–$162,550, with actual compensation varying by location, experience, and market data. Employees may be eligible for performance-based pay incentives. Applications are accepted on an ongoing basis until the position is filled.

Requirements

Bachelor's degree, or four additional years of related experience beyond the minimum experience requirement in lieu of a degree.
Four years of work experience handling liability and first-party claims, or progressive experience in litigation.
Two years of customer contact experience.
Claims adjuster license in the assigned state, or ability to obtain one within three months.
Demonstrated negotiation and customer service skills.
Excellent communication skills and experience serving as an effective liaison among partners, members, outside counsel, and management.
Knowledge of property and casualty policies and state laws.
Knowledge of regulatory compliance related to claims and claims litigation.
Experience handling large losses involving auto, property, or commercial claims.
Knowledge of Microsoft Office tools, including Word, Excel, and PowerPoint.

Nice To Haves

Five or more years of experience handling casualty liability claims, including bodily injury and uninsured/underinsured motorist bodily injury claims.
Two or more years of direct handling of auto bodily injury and uninsured/underinsured motorist litigation through resolution.
Familiarity with injury claims litigation processes.
Experience handling injury claims in California, Washington, Nevada, and Arizona.
Continuing education, including relevant insurance designations such as SCLA, CPCU, or AIC.

Responsibilities

Manage moderately complex litigation involving serious injury or property damage, questionable damages, liability, or coverage issues.
Apply intermediate knowledge of claims litigation processes.
Proactively manage litigation and serve as a liaison with members and internal and external counsel.
Document litigation strategy, budgets, investigation, evaluation, negotiation, settlement, and trial decisions.
Represent USAA at mediations, case conferences, and trials.
Review, audit, and approve legal fees and expenses.
Partner with or direct law firm vendors to facilitate timely lawsuit resolution.
Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
Recognize and resolve routine and intermediate issues arising from legal case management.
Follow practices and processes that improve team quality, timeliness, and effectiveness, and proactively identify process improvement opportunities.
Interact with members, attorneys, and management to provide advice on moderately complex litigation.
Ensure members receive high levels of service from the manager and law firm vendors.
May serve as an informal resource for team members.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.