Claims Team Manager - Auto

null, ACSC Management Services Inc • Santa Clarita, CA

10d • $92,600 - $123,600

About The Position

This management position is an instrumental part of the day-to-day activities within the claims unit. The Claims Team Manager coordinates, directs, and oversees the claims activities of one or more teams. The role provides leadership, support, and coaching to help ensure compliance with regulatory and statutory requirements, as well as technical and customer service best practices.

The position reviews claim files and performance measures, coaches and develops employees, resolves customer service issues, and communicates performance expectations. It also supports recruitment, training, succession planning, committees, and projects aligned with organizational goals. Occasional travel to off-site business meetings or conferences is required.

Requirements

• Four to six years of automotive claims-handling experience.
• Advanced organizational, planning, and delegation skills.
• Advanced oral and written communication skills.
• Advanced interpersonal skills.
• Ability to effectively lead change.
• Valid driver’s license, acceptable Department of Motor Vehicles record, and minimum liability insurance issued by a state.

Nice To Haves

• Bachelor’s degree; equivalent combination of education and experience is preferred.
• One to three years of supervisory experience.
• Chartered Property Casualty Underwriter designation from the Insurance Institute of America.

Responsibilities

• Review claim files regularly for quality and track and monitor statistical measures and behavioral indicators of Claims Representatives’ performance, including file reviews, audits, reports, and complaints.
• Coach and counsel employees on performance in a responsive and timely manner.
• Resolve customer service issues through communication and interaction, and implement ways to monitor and evaluate customer concerns, issues, and satisfaction and anticipate customer needs.
• Manage employee recruitment and development, identify staff development and training needs, and support an effective succession plan.
• Lead meetings with unit management to communicate goals to direct reports and reinforce and monitor behaviors that support technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that support organizational goals and objectives.
• Travel occasionally to off-site business meetings or conferences.

Benefits

• Health coverage for medical, dental, and vision.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Eligibility for an incentive program based on organizational, team, and personal performance for full-time positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager