Claims Team Leader Auto Litigation

The Hartford•San Antonio, TX

7d•$86,400 - $129,600

About The Position

The Claims Team Leader manages and directs claim investigation, compensability determinations, disposition, and settlement in compliance with corporate policies and procedures and applicable statutory, regulatory, and ethical requirements. The role is responsible for effectively managing allocated loss costs against budget guidelines, communicating and teaching the business vision and strategies, and helping the team achieve business goals. Through training, coaching, and staff development, the leader supports strong job performance and individual and professional growth. The position oversees claim professionals and their inventories, including assignment of claims according to complexity, investigation and resolution, exposure assessment, reserve accuracy, coverage analysis, and claim deadlines. It also involves monitoring financial and operational reports, applying loss-cost containment practices, identifying recovery opportunities, and maintaining knowledge of relevant industry and organizational developments. The Claims Team Leader develops and evaluates staff, addresses performance concerns, supports management succession, and builds a high-performing, inclusive team. The leader maintains effective relationships with internal and external customers, communicates complex information clearly, negotiates effectively, and demonstrates integrity and professionalism. The role may be performed remotely or in a hybrid arrangement. Employees who live near a listed office are expected to work in the office Tuesday through Thursday; remote employees who do not live near an office may be asked to come in as business needs arise. Listed offices are Hartford, Connecticut; San Antonio, Texas; Lake Mary, Florida; Scottsdale, Arizona; and Naperville, Illinois. The annualized base pay range is $86,400–$129,600. Additional rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

Requirements

Strong leadership skills, including teaching, guiding, coaching, and developing staff.
Strong verbal and written communication skills for audiences of varied demographics.
Ability to partner with internal and external customers.
Analytical and critical-thinking skills.
Excellent time-management abilities.
Demonstrated consistent and timely follow-through on customer needs.
Strong understanding of reserve accuracy relative to claim exposures, including property damage and bodily injury.
Extensive knowledge of customer-service drivers and ability to resolve customer issues, needs, and concerns independently.
Strong understanding of financial and operational reports for analysis and action planning.

Nice To Haves

Bachelor’s degree preferred.
At least 2 years of Auto or General Liability litigation claim experience preferred.
Knowledge of medical terminology strongly preferred.

Responsibilities

Manage claim professionals and their corresponding claim inventories.
Use financial reporting tools to monitor reserve accuracy and claim trends, and address issues as needed.
Communicate and teach the business vision, strategies, and plans for achieving business goals.
Manage and implement change, including explaining the drivers behind business goals.
Stay current on issues affecting personal and commercial business, including industry and marketplace trends, organizational direction and structure, team goals, and internal initiatives.
Use critical thinking to gather information, reason soundly, draw conclusions, and make decisions based on analysis, experience, and judgment.
Manage claim assignments by identifying complexity and assigning claims to appropriate handlers.
Oversee claim investigation, disposition, and settlement in accordance with corporate standards and applicable statutory, regulatory, and ethical requirements.
Assess indemnity and expense exposure accurately and promptly, and oversee accurate and timely reserve setting.
Manage claim resolution and deadlines, and use resources appropriately.
Interpret and apply insurance coverage using claim functional knowledge.
Apply claim loss-cost containment initiatives consistently with company practices and procedures.
Identify and initiate mitigation, subrogation, and other recovery opportunities.
Apply the statutory laws and regulations of the applicable jurisdiction.
Train, coach, and develop staff to support job performance, professional growth, and management succession.
Evaluate and manage performance using appraisal tools, and address performance that does not meet required standards.
Meet internal and external customer expectations and build trusting, respectful relationships with customers.
Negotiate effectively with internal and external groups and explain complex or technical information clearly to customers.
Create and support a team environment that advances Claims’ diversity and inclusion initiatives and values individual differences.
Provide leadership and advanced expertise to claim team leaders and handlers.
Act with integrity, follow business ethics principles, and demonstrate professionalism and credibility in customer interactions.
Understand and analyze coverage.
Lead and manage staff across levels of experience, tenure, and professional development.