Auto Litigation Claims Specialist

Zurich Insurance Group•Addison, IL

2d•Hybrid

About The Position

Zurich North America Claims is hiring an Auto Litigation Claims Specialist to handle auto litigated claims, including complex and high-exposure matters. The position works closely with internal and external attorneys and manages claims processes, working with attorneys on claim strategy and resolution. The role follows Zurich’s hybrid work model, which allows individual work from a preferred location while requiring occasional in-office attendance. The selected candidate must be able to report to one of the specified North American Claims offices: Atlanta, Georgia; Schaumburg, Illinois; Addison, Texas; or Omaha, Nebraska. The position reports to an Auto Claims Handling Manager. The specialist handles low-to-moderate exposure and complexity personal or commercial line claims, documenting claim files in accordance with best practices. The role assesses liability, coverage, damages, reserves, and settlement options; develops strategies for timely resolution; communicates proactively with customers; follows legal and regulatory requirements; and identifies matters for subrogation or fraud review.

Requirements

Bachelor’s degree and at least 3 years of experience in Claims or Insurance; or Zurich Certified Insurance Apprentice, including an associate degree, and at least 3 years of experience in Claims or Insurance; or completion of the Zurich Claims Training Program and at least 2 years of experience in Claims or Insurance; or high school diploma or equivalent and at least 5 years of experience in Claims or Insurance.
Must obtain and maintain required adjuster license(s).
Knowledge of insurance regulations, markets, and products.
Experience with Microsoft Office.

Nice To Haves

Auto commercial experience.
Personal lines auto experience.
Effective verbal and written communication skills.
Strong analytical, critical-thinking, and problem-solving skills.
Solid time-management, prioritization, and multitasking skills.
Experience collaborating in a team environment and building cross-functional working relationships.
Ability to identify and explain complex and moderately complex claims.
Ability to determine scope and exposure for moderately complex claims.
Ability to develop and execute a negotiation strategy and plan for resolution.
Ability to identify subtleties in customer/client and business partner interactions.
Ability to present information needed to propose a claim resolution to stakeholders.

Responsibilities

Work closely with internal and external attorneys and partner with attorneys on complex claims cases.
Manage claims processes and handle auto litigated claims, including high-exposure claims.
Document claims files accurately by capturing and updating claims data and information in compliance with best practices for low-to-moderate exposure and complexity personal or commercial line claims.
Determine liability by gathering and analyzing relevant facts, applying applicable law, and establishing basic principles of negligence.
Determine policy verification and coverage by analyzing applicable coverage and whether the loss falls within it.
Promote timely claim resolution by developing case strategies and evaluations and escalating issues as appropriate.
Establish timely reserves and review them throughout the claims cycle within authority limits by estimating and validating claim value.
Assess damages by calculating applicable damages or ranges allowed by law.
Negotiate claim settlements by establishing appropriate strategies and using available tools and resources within authority limits.
Meet quality standards by following best practices.
Support customer service by proactively communicating information, responding to inquiries, following customer protocols, and potentially participating in customer marketing efforts.
Ensure legal compliance by following state and federal laws and regulations and internal control requirements.
Refer claims to subrogation and fraud teams when potential subrogation or fraud is identified.