Auto Claims Specialist I

Cox Enterprises•Caledonia, WI

2d•$18 - $27•Hybrid

About The Position

At Manheim, a Cox Automotive company, the Auto Claims Specialist I helps resolve customer complaints and prevent similar issues from recurring. The role receives guidance and coaching and works with buyers, sellers, dealers, and internal departments to coordinate and validate customer returns and claims. The specialist investigates claims under Manheim’s National Arbitration policies and applicable account guidelines, gathers and validates information, and facilitates inspections, documentation, and communications. The role mediates disputes and negotiates repairs or pricing to reach mutually acceptable resolutions, maintains accurate case files, and consults a supervisor or manager when escalation may be needed. This is a hybrid position with the ability to work remotely part of the week. The work shift is day shift, and travel is not required. The hourly base pay range is $18.22–$27.36, with possible additional compensation through commissions or incentive programs. Employment requires successfully clearing a pre-employment drug test. The position does not require a pre-employment marijuana test, but Cox maintains a drug-free workplace.

Requirements

High school diploma or GED.
Less than 2 years of related experience.
Accuracy and attention to detail.
Organizational and time-management skills.
Ability to adapt to a fluid and changing environment.
Must be authorized to work in the United States for any employer without current or future sponsorship.

Nice To Haves

At least 1 year of automotive or body shop experience.
Claims adjuster experience.
Negotiation skills; ethical, dependable, and trustworthy conduct; and eagerness to learn.

Responsibilities

Review customer claims to verify compliance with Manheim’s National Arbitration policies and account-specific guidelines.
Investigate basic or less complex claims, including late title claims, condition report claims, vehicle availability, post-sale inspection failures, and claims involving mechanical, structural, or undisclosed vehicle damage.
Coordinate with departments involved in complaints, including reconditioning, front office, dealer services, and vehicle entry, during fact-finding and investigation.
Use appropriate resources to arrange inspections and gather documentation and communication needed to advance or resolve cases.
Use financial approval authority within applicable levels and limits to resolve cases.
Evaluate claims by obtaining, comparing, evaluating, and validating information.
Prepare and facilitate resolution communications by telephone, email, and in-person discussion.
Mediate disputes and negotiate vehicle repairs or pricing to reach a mutually acceptable solution and keep vehicles sold.
Maintain accurate arbitration case files and verify required documentation, including invoices and settlement agreements.
Work with a supervisor or manager to determine whether escalation is required.
Perform other duties as assigned.

Benefits

Flexible time-off policies and work/life balance.
Competitive salary package and bonus and incentive plans.
Healthcare benefits with multiple individual and family plan options; one employee-only plan may be free when participating in the health screening program.
10 days of free child or senior care through a complimentary Care.com membership.
401(k) retirement plan with up to 6% company match.
Employee discounts on items including cars, computers, and continuing education.
Parental leave, fertility coverage, and adoption assistance.
Paid volunteer hours.
Pet insurance.
At least 16 hours of paid time off per month and seven paid holidays per year.
Additional paid leave may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Medical, dental, and vision insurance may be offered.