Auto Claims Specialist I

Cox Communications•Matteson, IL

1d•Hybrid

About The Position

At Manheim, a Cox Automotive company, the Auto Claims Specialist I learns to resolve customer complaints and help prevent recurring issues. The role coordinates and validates customer returns and claims, working with buyers, sellers, dealers, and relevant internal departments. The position receives guidance and coaching and handles basic, less complex claims or claims requiring prescriptive decision-making. It is hybrid, with the ability to work remotely part of the week, and is a day-shift role. The hourly base pay range is $18.22–$27.36; additional compensation may include commission and/or incentives. Employment requires passing a pre-employment drug test. Applicants must already be authorized to work in the United States without current or future sponsorship.

Requirements

High school diploma or GED.
Less than 2 years of related experience.
Accuracy and attention to detail.
Organizational and time-management skills.
Ability to adapt in a fluid and changing environment.
Negotiation skills; ethical, dependable, and trustworthy conduct; eagerness to learn.

Nice To Haves

At least 1 year of automotive or body shop experience.
Claims adjuster experience.

Responsibilities

Review customer claims for compliance with Manheim’s National Arbitration policies and account-specific guidelines.
Investigate basic or less complex claims, including late title, condition report, vehicle availability, post-sale inspection, and vehicle damage claims.
Coordinate with departments involved in complaints during fact-finding and investigation.
Use available resources to arrange inspections and ensure relevant documentation and communications are completed to move cases toward resolution.
Apply appropriate financial approval authority to resolve cases.
Obtain, compare, evaluate, and validate information when evaluating claims.
Prepare and facilitate resolution communications by telephone, email, and in-person discussion.
Mediate disputes and negotiate vehicle repairs or pricing to reach mutually acceptable solutions and keep vehicles sold.
Maintain accurate arbitration case files and verify required documentation, including invoices and settlement agreements.
Consult a supervisor or manager to determine whether escalation is required.
Perform other duties as assigned.

Benefits

Flexible time-off policies and work/life balance.
Competitive salary package and bonus and incentive plans.
Healthcare benefits from day one, with multiple individual and family plan options; an employee-only plan may be free when participating in the health screening program.
10 days of complimentary child or senior care through Care.com membership.
401(k) retirement plan with up to 6% company match.
Employee discounts, including on cars, computers, and continuing education.
Parental leave policies, fertility coverage, and adoption assistance.
Paid volunteer hours.
Pet insurance.
At least 16 hours of paid time off per month and seven paid holidays per year.
Additional paid leave, including bereavement, voting, jury duty, volunteer, military, and parental leave.
Benefits may include medical, dental, and vision insurance, retirement planning, and paid sick leave, parental leave, and flexible vacation or wellness days.