Claims and Litigation Manager

University of Washington Medical Center•Seattle, WA

12d•$108,000 - $153,000

About The Position

Compliance and Risk Services at the University of Washington is hiring a Claims and Litigation Manager. Under the general direction of the Director of Claim Services, this position manages University claims to achieve optimal outcomes while balancing indemnity paid and expenses incurred. The role shares pertinent claims information to help avoid, reduce, and mitigate risk. Claims may include medical professional liability, employment practices liability, auto liability, general liability, and property claims. The manager may collaborate with the University's third-party administrators and other consultants. The role investigates and manages claims and lawsuits, determines appropriate coverage sources, negotiates and authorizes settlements within delegated authority, and collaborates with third-party claims administrators. It also communicates claims information and trends to University stakeholders and other audiences, makes presentations, recommends policy changes, reports claims to insurers, supports indemnitees, provides training, and fulfills claims-related safety, regulatory, and special-project responsibilities.

Requirements

Bachelor’s degree in business administration or a related field.
Five years of experience with claims and litigation management, which may include medical professional, general, auto, property, employment practices, and/or other claims.
Excellent written and oral communication skills, including the ability to communicate effectively with diverse audiences and present to large groups.
Ability to analyze, interpret, and apply complex rules and regulations to problem-solving and claim evaluations.
Ability to develop and deliver presentations conveying claims trends and information.
Ability to use computer systems and databases effectively and efficiently, including detailed data entry.
Demonstrated customer service skills.
Superior negotiation skills.
Strong planning and organization skills and ability to multitask.
Demonstrated commitment to continuing education and skill development.

Nice To Haves

Public-sector claims experience.
Third-party claims administration experience.
Associate in Claims and/or Chartered Property Casualty Underwriter designation(s).

Responsibilities

Manage claims and lawsuits, including conducting investigations, in-person and on-site meetings, interviews, and site work.
Determine appropriate coverage sources for entities and individuals named in claims and lawsuits.
Negotiate settlements within delegated authority and obtain additional authority when needed.
Collaborate on liability claims handled by the University's third-party claims administrator, including providing initial direction and working together on claim direction through resolution.
Work with third-party administrators on collaboration and meetings with University stakeholders and indemnitees, investigation techniques, settlement evaluations, negotiations, and University-specific matters.
Review and authorize claims settlements within delegated authority, as appropriate.
Communicate with the Attorney General’s Office, Human Resources, Special Assistant Attorneys General, University schools, colleges and divisions, and consulting professionals.
Present claims trends and risk-management information to audiences of varying sizes.
Identify and recommend policy changes related to liability lessons and trends.
Report claims to insurers as needed and meet their communication and timeliness requirements.
Provide information and support to individual indemnitees against whom a claim or lawsuit has been made or filed.
Provide training and knowledge transfer to Claim Services colleagues and other University audiences, as appropriate.
Prepare reports for appropriate regulatory agencies, including CMS for Medicare beneficiaries and State Disciplinary Boards and the National Practitioner Data Bank for medical malpractice claims.
Fulfill claims-related safety and regulatory responsibilities and special projects as assigned.